Customer Service Representative

2 weeks ago

Pasig, National Capital Region, Philippines Comrise Full time

Customer Service Representative (Onsite) – Ortigas

Location: Ortigas

Work Setup: Onsite

About the Role

We are looking for motivated and customer-focused individuals to join our growing team as Customer Service Representatives. The role involves handling customer inquiries, resolving issues efficiently, and delivering excellent service to ensure customer satisfaction.

Key Responsibilities

  • Handle inbound and/or outbound calls, chats, or emails from customers in a professional and courteous manner.
  • Identify customer needs and provide appropriate solutions or information.
  • Accurately document all customer interactions and transactions.
  • Escalate complex issues to higher-level support when necessary.
  • Meet or exceed performance metrics such as quality, productivity, and customer satisfaction scores.
  • Collaborate with team members and other departments to ensure a seamless customer experience.
  • Stay updated on product knowledge, policies, and procedures.

Qualifications

  • Excellent English communication skills—both verbal and written.
  • Strong problem-solving and multitasking abilities.
  • Willing to work in Ortigas, Pasig

Job Types: Full-time, Fresh graduate

Pay: Up to Php25,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • What are your salary expectations?
  • Are you open to working full-time onsite in Ortigas?

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

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