Sales System Analyst

This job is with JTI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At JTI we celebrate differences, and everyone truly belongs.46,000 people from all over the worldare continuously building their unique success story with us.83% of employees feel happyworking at JTI.To make a difference with us, all you need to do is bring yourhuman best.What will your story be? Apply nowLearn more: Reporting to: Sales System and Master Data ManagerDuty Post: BGC, TaguigApplication Duration: This job posting will remain open until the vacancy is filled.Sales System AnalystPosition PusposeThe Sales System Analyst serves as the in-house expert supporting the technical functionalities of the Sales Force Automation (SFA) solution. The incumbent is responsible for creating and maintaining procedural data activities, as well as providing support in generating historical reports for other functionsArea Of ResponsibilitiesSales System (SFA Solution) Support and MaintenancProvide support for SFA system setup, administration, configuration, maintenance, and optimization.Monitor active SFA and back-office users and ensure appropriate access levels based on their function and role.Participate in business testing related to application change requests, system upgrades, or deployment of fixes for resolving system bugsCustomer Master Data and Territory Master (CMD) ReportingProvide periodic reports on customer master data insights to stakeholders.Assist in configuring route realignment and transferring customers across branches or channels.Continuously review processes and recommend opportunities for improvement.Establish processes for setting up and maintaining territory boundaries in alignment with SIBI and RTM teams.Regularly update territory boundaries and customer tagging in collaboration with field M&S leaders.TechnicalSupport, Testing, and Training AssistancCreate and maintain desktop procedures for the SFA system to guide internal and third-party users.Conduct online and in-person system training for newly onboarded field sales and back-office employees.Prepare surveys based on internal requirements from Field Sales, Marketing, and Finance teams.Provide status updates and feedback to customers on pending issues or errors, monitoring them until resolutionAd Hoc ReportinAssist Field Sales, Marketing, and Finance teams in generating historical data from TME.Collaborate with the Route to Market team to align system configuration requirements with business direction.Generate reports on new product launches and limited-edition pack sales performancePosition RequirementsBachelor's degree or higher in Business, Computer Science, IT, or any other highly quantitative fieldMinimum of 5 years' experience in operational support and database management, preferably within a multinational FMCGFluency in English (both spoken and written)Functional SkillsProficiency in data reporting and analysis, KPI measurement, and performance evaluationExperience in trade survey planning and executionAdvanced analytical and system knowledge (e.g., Tableau, Microsoft Power BI, SQL).Strong understanding of commercial analysis (e.g., Retail Audit, Trackers, Trade Marketing, Sales KPIs)Familiarity with Route to Market, Trade Segmentation, Trade Marketing Execution, and Channel PlanningFunctional knowledge of IT processes (e.g., incident handling, problem-solving, and system change requests)Familiarity with the System Development Lifecycle and working with third-party solution providersStrong company and business knowledge.Are you ready to join us? Build your success story at JTI. Apply nowNext StepsAfter applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.