Support Escalation Manager

OverviewThis is a Hybrid position. You must live within a 1-hour commute of our office. After onboarding, a hybrid schedule is based on availability, based on your location.The position hours are 9 am – 6 pm Eastern Standard Time (New York City time zone).Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel?...

ResponsibilitiesAddress and resolve escalated customer complaints, issues, and disputes effectively and efficientlyInvestigate complaints and collaborate with different teams to facilitate their resolutionHandle special tasks to resolve customer queries promptly and effectivelySummarize and report reasons for escalations to the operations team, analyze root...

ExperienceMinimum of 7 years of related work experience in any related fields in vessel business operations, shipping operations, vessel navigation, and/or machinery.Experience in training/development, process management, and data management is an advantage.2 years in a leadership or Assistant Manager role, overseeing teamsExperienced in managing...

Support Manager - Makati City  Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the...

As a Technical Support Tier I, you will serve as the first line of defense in maintaining service reliability and operational performance across network, application, and infrastructure layers. You will be responsible for monitoring systems, detecting service issues, performing initial triage, and escalating to the appropriate technical teams. This role...

QualificationsBachelor's degree in Business Administration, Management, or related field (Master's preferred) (Non negotiable)Proven experience of minimum of 5 years experience in project management, with a track record of managing complex projects. (Non Negotiable)Project Management Certification (PM) or other relevant certification is preferred. (Non...

Job Summary:We are a Melbourne-based property firm that specializes in buyer's advocacy, property management, renovation consulting, and project leasing.Our focus is on achieving low vacancy rates, long tenancy durations, and faster leasing outcomes with a client-focused approach.Role:This role involves providing quality, timely service and maximizing client...

As the Team Manager, you will play a critical role in developing and implementing effective strategies to achieve performance targets, maintaining compliance with US regulations, and fostering a collaborative, rewarding workplace culture.Key Responsibilities: Operations Management:Set productivity standards and operational strategies to meet performance...

As the Team Manager, you will play a critical role in developing and implementing effective strategies to achieve performance targets, maintaining compliance with US regulations, and fostering a collaborative, rewarding workplace culture.Key Responsibilities:Operations Management:Set productivity standards and operational strategies to meet performance...

Be Part of Our Customer Experience TeamWe're looking for dedicated and detail-oriented professionals to join our Customer Experience group. This role covers a range of functions, from leasing and application support to vendor coordination and utility activations. If you enjoy solving problems, working with data, and supporting customers through seamless...