IT Site Support Tech

4 hours ago

Mandaluyong City, National Capital Region, Philippines IBEX Global Full time ₱250,000 - ₱500,000 per year


Overview

Responsibilities


• Receives and responds to workflow requests in the form of trouble tickets through the Remedy ticketing system.


• Spots problem trends as they emerge.  Reduces overall numbers of problems through effective root cause analysis and long term fixes.

• Performs installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications.

• Organizes and addresses assigned tickets in appropriate priority order.

• Drives site level implementations of new pc hardware, application rollouts, and client specific ramp activities as it relates to the desktop.

• Supports corporate I.T. as "the hands" at the site to address issues with voice and data infrastructure.

• Analyze, evaluate, and prioritize workload of pc techs in your region.

• Accountable for all pc support delivery quality for assigned region.

• Responsible for IT inventory/asset management for assigned region. 

• Position requires minimal supervision and is responsible for developing site level standard operating procedures and supporting documentation.



Qualifications


• At least 2 years of desktop support experience or combination of education/certifications and experience.


• A+ certification is an advantage; MCDST desired; current MCSE highly desirable.


• Experience supporting desktops, laptops, handheld devices and some remote voice/data infrastructure.


• Experience working in a large, fast paced, call center environment utilizing VOIP technology.


• Advance knowledge of Windows XP and Windows 7.


• Good understanding of Active Directory, GPO's, and software deployment.


• Must be a strong team player with a positive attitude and tenacity to complete the mission.


• Must be an excellent communicator/facilitator; ability to interface with clients at all levels.


• Must be able to effectively partner and build relationships with key internal business clients and supporting staff.


• Uses consensus approach to drive site wide changes and initiatives.


• Highly proactive; addresses site level issues with appropriate sense of urgency.


• Applicant must be willing to travel and be assigned in different locations


• Applicant must be willing to work on Graveyard shift, render overtime and be on-call


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