L&D Services Specialist

4 days ago

San Juan, National Capital Region, Philippines Merck Business Solutions Asia Inc. Full time ₱350,000 - ₱550,000 per year

Your Role:

  • Deliver learning administration services as per agreed KPIs and SLAs.
  • Follow established work instructions to ensure consistency and compliance with organizational policies.
  • Provide comprehensive administrative support for learning and development including pre/post sessions activities, vendor coordination and payments management. 
  • Initiate purchase requisitions for training-related expenses, ensuring compliance with procurement policies and procedures.
  • Facilitate cross-charging of participants training costs to appropriate cost centers.
  • Collaborate with internal stakeholders to understand and fulfill their learning administration needs.
  • Respond promptly to inquiries and ensure accurate resolution via ServiceNow.
  • Actively work to achieve agreed and identified performance objectives in alignment with the Employee Services Leadership Team.  
  • Seek opportunities for continuous improvement and provide constructive feedback.  
  • Work with the Leadership Team to meet agreed training and development goals.  
  • Assess if customer requirements are being met effectively.  
  • Demonstrate flexibility and adaptability to varying shift or work schedule requirements and operation hours in-order to fulfill real time business requirements. 
  • Understanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of the work.  
  • Ensure that all HR personnel data and sensitive information are kept confidential.   

 Strategic Impact   

  • Accountable in class management, vendor payment, reporting and inquiry management through tools and systems usage in relation to requests from the business sectors and HR organization.  
  • Understanding confidentiality requirements to perform HR activities due to the sensitive nature of the work such as personnel data and sensitive information.   
  • Seeks opportunities for continuous improvement and drive for efficiency.  
 

Who You Are:

  • A degree in Human Resources, Business Administration, or a related field is preferred.
  • Certifications in Learning and Development, HR Management, or Administration (e.g., SHRM, ATD, or similar) are advantageous.
  • A minimum of 2-3 years of experience in HR administration, learning and development, or a related field.
  • Proven experience with learning management systems and administrative support functions.
  • Proficiency in HR tools and software, particularly ServiceNow or similar platforms.
  • Strong Microsoft Office skills, particularly in Excel and PowerPoint for reporting and presentations.

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