L&D Services Specialist

1 week ago

San Juan, National Capital Region, Philippines The businesses of Merck KGaA, Darmstadt, Germany Full time ₱400,000 - ₱1,200,000 per year

Work Your Magic with us  

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Your Role:

  • Deliver learning administration services as per agreed KPIs and SLAs.
  • Follow established work instructions to ensure consistency and compliance with organizational policies.
  • Provide comprehensive administrative support for learning and development including pre/post sessions activities, vendor coordination and payments management. 
  • Initiate purchase requisitions for training-related expenses, ensuring compliance with procurement policies and procedures.
  • Facilitate cross-charging of participants training costs to appropriate cost centers.
  • Collaborate with internal stakeholders to understand and fulfill their learning administration needs.
  • Respond promptly to inquiries and ensure accurate resolution via ServiceNow.
  • Actively work to achieve agreed and identified performance objectives in alignment with the Employee Services Leadership Team.  
  • Seek opportunities for continuous improvement and provide constructive feedback.  
  • Work with the Leadership Team to meet agreed training and development goals.  
  • Assess if customer requirements are being met effectively.  
  • Demonstrate flexibility and adaptability to varying shift or work schedule requirements and operation hours in-order to fulfill real time business requirements. 
  • Understanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of the work.  
  • Ensure that all HR personnel data and sensitive information are kept confidential.   

 Strategic Impact   

  • Accountable in class management, vendor payment, reporting and inquiry management through tools and systems usage in relation to requests from the business sectors and HR organization.  
  • Understanding confidentiality requirements to perform HR activities due to the sensitive nature of the work such as personnel data and sensitive information.   
  • Seeks opportunities for continuous improvement and drive for efficiency.  
 

Who You Are:

  • A degree in Human Resources, Business Administration, or a related field is preferred.
  • Certifications in Learning and Development, HR Management, or Administration (e.g., SHRM, ATD, or similar) are advantageous.
  • A minimum of 2-3 years of experience in HR administration, learning and development, or a related field.
  • Proven experience with learning management systems and administrative support functions.
  • Proficiency in HR tools and software, particularly ServiceNow or similar platforms.
  • Strong Microsoft Office skills, particularly in Excel and PowerPoint for reporting and presentations.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity

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