Invoicing Specialist II

2 days ago

Quezon City, National Capital Region, Philippines RELX Full time ₱250,000 - ₱500,000 per year

Accountabilities
The function is accountable in managing the following areas :

  • Function as an SME (Subject Matter Expert) capable of assessing compliance to the processing guidelines and able to come up with sound recommendations for complicated processing concerns.
  • Review and validate invoice format and processing compliance of invoices forwarded to the Management and Rejection queues.
  • Cater to requests and queries from clients or customer support through the paper-processing mailbox.
  • Provide real-time operational support for level 1 specialists.
  • Meets or exceeds established invoice production requirements for quality and quantity
  • Troubleshoots and suggests improvements to enhance LNEI's e-billing products and related internal processes
  • Monitor reporting tools and interact with internal management to ensure compliance to contractual SLAs.
  • SLA management and Workforce planning.
  • Other duties as assigned

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