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Chat Support Representatives

3 weeks ago

Cebu City P, Philippines Answer247 Full time

Join our CP360 Family, today

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together

Who We Are:

Welcome to ContactPoint 360, the world's fastest-growing global BPO.

At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines. Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.

At ContactPoint 360 Inc., we deeply understand the meaning of family and values. As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace. Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.

We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.

Job Summary Purpose:

We are seeking an experienced and knowledgeable CSR for our Non-Voice Account. As a Chat Support Representative, you will be the primary contact for our customers, assisting them with inquiries, and concerns, and providing exceptional support.

Responsibilities:

  • Serve as the main point of contact for customers, assisting them with their queries, complaints, and requests.
  • Respond promptly and professionally to customer inquiries via email, chat and outbound calls ensuring a high level of customer satisfaction.
  • Manage and resolve customer complaints and issues effectively, escalating concerns to the appropriate department when necessary.
  • Process customer orders, returns, refunds, and exchanges, ensuring accuracy and timeliness.
  • Maintain a comprehensive knowledge base of trends, and industry developments to provide top-notch customer service.
  • Keep detailed and accurate records of customer interactions, transactions, and feedback in our customer relationship management (CRM) system.
  • Continuously contribute to improving customer service processes and procedures, striving for excellence in customer satisfaction.

Requirements:

  • High school diploma or equivalent; bachelor's degree is a plus.
  • Proven experience as a Customer Service Representative or similar customer-facing role.
  • Exceptional communication skills, both written and verbal, with a courteous and friendly approach.
  • Highly organized and detail-oriented with the ability to multitask and prioritize workload effectively.
  • Prior experience in a retail or e-commerce customer service role is a plus.

What's in it for you?

  • Great base salary
  • HMO Medical Insurance
  • Dental Coverage
  • Paid Vacation and Sick leave
  • 13th-Month Pay
  • Career & Leadership Development Training Programs
  • Corporate Employee Discounts on Partnered Stores

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

Join our Amazing Team Today and Embrace Excellence Together

Join our CP360 Family, today

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together

Who We Are:

Welcome to ContactPoint 360, the world's fastest-growing global BPO.

At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines. Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.

At ContactPoint 360 Inc., we deeply understand the meaning of family and values. As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace. Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.

We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.