Office-based Chat support

11 hours ago

Quezon City, Philippines Sapient Global Services Full time

Customer Service Representative – Non-Voice
Metro Manila | Onsite
Sapient

About us
Sapient is expanding and looking for Customer Service Representatives in Metro Manila. Join our team and enjoy a competitive salary of up to ₱25,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices provide easy access, offering a stable and rewarding BPO career, just like many of our current team members who chose to grow with us.

Job Description
We are hiring Non-Voice Customer Service Representatives to handle customer inquiries through chat, email, or messaging platforms. Deliver professional assistance without using the phone.

Responsibilities:
Respond to customer inquiries via chat or email
Provide accurate information about products, services, or accounts
Resolve issues efficiently and professionally
Document all interactions in the system
Escalate complex concerns to supervisors
Maintain quality, productivity, and customer satisfaction metrics

Schedule & Training:
Shifts include nights, weekends, and holidays
Paid training on non-voice processes and platforms

Requirements:
High School or Senior High School graduate (College preferred)
Strong written English communication
Detail-oriented, solution-driven, and customer-focused
Basic computer skills and multitasking
Willing to work onsite in Metro Manila

Why Join Us
Competitive pay with incentives
Career growth and skill-building opportunities
Collaborative, supportive, and dynamic team environment

Apply Now
Start your career in non-voice customer support at Sapient and help clients through chat and email while growing professionally.

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