Technical Support

2 weeks ago

Quezon City, National Capital Region, Philippines Systemantech Full time

TEAM LEADER DESKTOP SUPPORT ENGINEER

Job Summary:

As the Team Leader Desktop Support Engineer, you'll be the driving force behind our end-user tech experience. You'll wear many hats, from troubleshooting complex technical issues to coaching and mentoring your team to excel. With your leadership and expertise, you'll ensure our desktops, laptops, and network run smoothly, keeping our users productive and happy.

Duties and Responsibilities:

On top of the team's operations, establishes and carries out the team's goal.

Supervises the team to ensure that support is provided within the defined SLAs.

Positively identifies subordinates' weaknesses, strengths and potential and applies necessary coaching and/or counselling.

Monitors the status of the request and incident assigned to each desktop support personnel.

Lead and motivate a team of Desktop Support Engineers, fostering a collaborative and supportive environment.

Provide technical support and guidance to both internal and external users, resolving a wide range of desktop hardware, software, and network issues.

Develop and implement effective desktop support processes and procedures, ensuring efficiency and quality.

Identify and troubleshoot complex technical problems, escalating them to senior IT specialists when necessary.

Mentor and train junior team members, helping them develop their skills and knowledge.

Monitor and analyze team performance, identifying areas for improvement and implementing solutions.

Stay up-to-date with the latest technologies and trends in desktop support, sharing your knowledge with your team.

Collaborate with other IT teams to ensure seamless integration and problem-solving across departments.

Communicate effectively with users, managers, and stakeholders, clearly explaining technical issues and solutions.

Arranges the schedule of the team in providing support and services.

Arranges the schedule of leave, and absences, in preparation to cover duty.

Attends monthly meetings with the client together with SDM.

Attending meetings within the client IT support to prepare for any upcoming activities that require by the company.

Job Qualifications/Specifications:

At least 2 to 3 years of experience in a desktop support leadership role.

Proven track record of success in leading and motivating teams.

Strong technical skills, including expertise in Windows, macOS, and other relevant operating systems.

Excellent problem-solving and analytical skills.

Exceptional communication and interpersonal skills.

Ability to prioritize and manage multiple tasks effectively in a fast-paced environment.

Passion for technology and a desire to help others.

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

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