Current jobs related to End User Support - Bacolod City, Western Visayas - Ubiquity Global Services, Inc.

  • End User Support

    2 weeks ago

    Bacolod City, Western Visayas, Philippines Ubiquity Global Services, Inc. Full time

    Job SummaryParticipate in decision making and collaborating with the other IT teams in department wide projects. Plot team schedules and ensure that support coverage and on-call schedules are defined and communicated accordingly. Support ticket auditing is needed to ensure all of the team's tickets are handled within the established SLAs.Job...

  • End User Support

    3 weeks ago

    Bacolod City, Western Visayas, Philippines Ubiquity Full time

    Job SummaryParticipate in decision making and collaborating with the other IT teams in department wide projects. Plot team schedules and ensure that support coverage and on-call schedules are defined and communicated accordingly. Support ticket auditing is needed to ensure all of the team's tickets are handled within the established SLAs.Job...

  • End User Support

    2 weeks ago

    Bacolod City, Western Visayas, Philippines Ubiquity Full time

    Job Summary:Participate in decision making and collaborating with the other IT teams in department wide projects. Plot team schedules and ensure that support coverage and on-call schedules are defined and communicated accordingly. Support ticket auditing is needed to ensure all of the team's tickets are handled within the established SLAs.Job...

  • Lead, End User Support

    2 weeks ago

    Bacolod City, Western Visayas, Philippines Ubiquity Global Services, Inc. Full time

    Job Summary:Participate in decision making and collaborating with the other IT teams in department wide projects. Plot team schedules and ensure that support coverage and on-call schedules are defined and communicated accordingly. Support ticket auditing is needed to ensure all of the team's tickets are handled within the established SLAs.Job...

  • End User Support Team Lead

    2 weeks ago

    Bacolod City, Western Visayas, Philippines beBeeleader Full time $68,333 - $90,156

    Job OverviewThe successful candidate will play a pivotal role in driving end user support excellence across our global operations. Collaborating closely with cross-functional teams, you will oversee the planning and execution of department-wide projects.As a seasoned leader, you will be responsible for managing end user support services, ensuring seamless...

  • R - 105710 End User Support , Team Lead

    7 days ago

    Bacolod City, Western Visayas, Philippines Ubiquity Full time

    End User Support, Team LeadParticipate in decision-making and collaborate with other IT teams on department-wide projects. Plot team schedules and ensure support coverage and on-call schedules are defined and communicated effectively. Conduct support ticket auditing to ensure all tickets are handled within the established SLAs.Job Responsibilities:Monitor...

  • R - 105710 End User Support , Team Lead

    3 weeks ago

    Bacolod City, Western Visayas, Philippines Ubiquity Global Services, Inc. Full time

    Participate in decision making and collaborating with the other IT teams in department wide projects. Plot team schedules and ensure that support coverage and on-call schedules are defined and communicated accordingly. Support ticket auditing is needed to ensure all of the team's tickets are handled within the established SLAs.Job Responsibilities:Monitoring...

  • End User Support

    3 weeks ago

    Bacolod City, Western Visayas, Philippines Far Eastern University Full time

    Provide technical assistance, resolve system issues, and maintain documentation for a dynamic company.Your RoleKey responsibilities include:Document detailed information on technical assistance requests, resolution steps, and involved dates/individuals.Act as the escalation point for unresolved computer and system concerns.Organize and file documentation for...

  • IT Support Specialist

    2 weeks ago

    Bacolod City, Western Visayas, Philippines beBeeSupport Full time ₱300,000 - ₱500,000

    Job OverviewWe are seeking a skilled professional to join our team as an IT Support Specialist. The successful candidate will be responsible for delivering exceptional end-user support services to our global sites.

  • User Support Specialist

    1 week ago

    Iloilo City, Western Visayas, Philippines beBeeManagement Full time ₱192,000 - ₱408,000

    As a key team member, you will be responsible for providing frontline user management and customer support.Key Responsibilities:Process worklist requests within established agreements.Provide updates to stakeholders on the creation/maintenance of client-supported product accounts.Communicate with sponsors via email regarding issues on the...

End User Support

2 weeks ago

Bacolod City, Western Visayas, Philippines Ubiquity Global Services, Inc. Full time $40,000 - $60,000 per year
  • Complete detailed information on requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
  • Act as the escalation for all computer and system related concerns from clients or other employees that cannot be resolved by the Service Desk.
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
  • Maintain a working log detailed all required system updates, as well as the date of completion
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
  • Resolve technical issues related to network interruptions Install and configure computer systems and applications within the company
Skills and Qualification
  • 0-1 year of relevant functional experience in similar roles
  • Exceptional customer-facing skills
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop programs
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services Good experience working with different operating systems including Windows and Mac OS
  • Ability to prioritize and manage several milestones and projects efficiently
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Strong Written and Spoken Business English and a strong native speaker in the Geo you will support (Spanish, French, German, Tamil, Chinese)