End User Support Team Lead

2 weeks ago


Bacolod City, Western Visayas, Philippines beBeeleader Full time $68,333 - $90,156
Job Overview

The successful candidate will play a pivotal role in driving end user support excellence across our global operations. Collaborating closely with cross-functional teams, you will oversee the planning and execution of department-wide projects.

As a seasoned leader, you will be responsible for managing end user support services, ensuring seamless delivery and exceptional customer experience. Your expertise will be instrumental in maintaining high performance levels for service-related processes and implementing continuous improvement activities.

Key Responsibilities

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