
End User Support Team Lead
2 weeks ago
The successful candidate will play a pivotal role in driving end user support excellence across our global operations. Collaborating closely with cross-functional teams, you will oversee the planning and execution of department-wide projects.
As a seasoned leader, you will be responsible for managing end user support services, ensuring seamless delivery and exceptional customer experience. Your expertise will be instrumental in maintaining high performance levels for service-related processes and implementing continuous improvement activities.
Key Responsibilities-
Lead, End User Support
2 weeks ago
Bacolod City, Western Visayas, Philippines Ubiquity Global Services, Inc. Full timeJob Summary:Participate in decision making and collaborating with the other IT teams in department wide projects. Plot team schedules and ensure that support coverage and on-call schedules are defined and communicated accordingly. Support ticket auditing is needed to ensure all of the team's tickets are handled within the established SLAs.Job...
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R - 105710 End User Support , Team Lead
7 days ago
Bacolod City, Western Visayas, Philippines Ubiquity Full timeEnd User Support, Team LeadParticipate in decision-making and collaborate with other IT teams on department-wide projects. Plot team schedules and ensure support coverage and on-call schedules are defined and communicated effectively. Conduct support ticket auditing to ensure all tickets are handled within the established SLAs.Job Responsibilities:Monitor...
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End User Support
2 weeks ago
Bacolod City, Western Visayas, Philippines Ubiquity Global Services, Inc. Full timeJob SummaryParticipate in decision making and collaborating with the other IT teams in department wide projects. Plot team schedules and ensure that support coverage and on-call schedules are defined and communicated accordingly. Support ticket auditing is needed to ensure all of the team's tickets are handled within the established SLAs.Job...
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R - 105710 End User Support , Team Lead
3 weeks ago
Bacolod City, Western Visayas, Philippines Ubiquity Global Services, Inc. Full timeParticipate in decision making and collaborating with the other IT teams in department wide projects. Plot team schedules and ensure that support coverage and on-call schedules are defined and communicated accordingly. Support ticket auditing is needed to ensure all of the team's tickets are handled within the established SLAs.Job Responsibilities:Monitoring...
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End User Support
3 weeks ago
Bacolod City, Western Visayas, Philippines Ubiquity Full timeJob SummaryParticipate in decision making and collaborating with the other IT teams in department wide projects. Plot team schedules and ensure that support coverage and on-call schedules are defined and communicated accordingly. Support ticket auditing is needed to ensure all of the team's tickets are handled within the established SLAs.Job...
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End User Support
2 weeks ago
Bacolod City, Western Visayas, Philippines Ubiquity Full timeJob Summary:Participate in decision making and collaborating with the other IT teams in department wide projects. Plot team schedules and ensure that support coverage and on-call schedules are defined and communicated accordingly. Support ticket auditing is needed to ensure all of the team's tickets are handled within the established SLAs.Job...
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End User Support
3 weeks ago
Bacolod City, Western Visayas, Philippines Far Eastern University Full timeProvide technical assistance, resolve system issues, and maintain documentation for a dynamic company.Your RoleKey responsibilities include:Document detailed information on technical assistance requests, resolution steps, and involved dates/individuals.Act as the escalation point for unresolved computer and system concerns.Organize and file documentation for...
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IT Support Specialist
2 weeks ago
Bacolod City, Western Visayas, Philippines beBeeSupport Full time ₱300,000 - ₱500,000Job OverviewWe are seeking a skilled professional to join our team as an IT Support Specialist. The successful candidate will be responsible for delivering exceptional end-user support services to our global sites.
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Team Lead
5 days ago
Bacolod City, Western Visayas, Philippines InteLogix Full time ₱900,000 - ₱1,200,000 per yearJOB SUMMARY:We are seeking a highly motivated and experienced Team Lead to oversee daily operations of our customer service team. The ideal candidate will ensure efficient and optimal performance, maintain high service standards, and foster a positive work environment. This role involves monitoring staff, handling escalations, monitoring intraday performance...
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User Support Specialist
1 week ago
Iloilo City, Western Visayas, Philippines beBeeManagement Full time ₱192,000 - ₱408,000As a key team member, you will be responsible for providing frontline user management and customer support.Key Responsibilities:Process worklist requests within established agreements.Provide updates to stakeholders on the creation/maintenance of client-supported product accounts.Communicate with sponsors via email regarding issues on the...