Senior Lending Officer

We Put the World on VacationTravel Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation.

Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. PRINCIPLE RESPONSIBILITIES: (Included but not limited to:)Provide exceptional customer service in every interaction

Review all sales and contract documents for completeness, compliance, and accuracy

Assess customer needs for meeting income and expense verification requirements

Ensure timely collection and processing of any information required to complete the loan assessment process

Timely processing of all applications and new information

Analyse and evaluate credit applications for unsuitability under NCCP using serviceability calculators, prior credit history, documentation from applicants, and where applicable, prior customer history

Evaluate and approve credit applications with designated sign-off limits

Effectively liaise with sales offices and other internal stakeholders

Processing rescissions and organizing refunds within company guidelines

Observe and identify any compliance concerns, patterns, or other issues and escalate as appropriate

Document management and ensuring all documents are entered and saved into internal document management system

Follow all compliance guidelines and processes

Complete quality call reviews

Contact customers via multiple channels (phone, email, SMS) and/or their designated contacts to validate and collect evidence of income, clarify, and/or confirm information related to their application with WyndhamAll other reasonable duties as requested or required

Comply with relevant legislation including, but not limited to, Privacy Act, NCCP, and AMLEnsure compliance with Wyndham Destination's OH&S Policy, procedures, and any reasonable instructions

Avoid willful or reckless interference or misuse of health and safety provisions

Innovate by inspiring, creating, and improving processes and products

Show integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on promisesKEY POSITION CRITERIA:Previous experience in Consumer Lending / Credit Underwriting or willingness to learn

Previous experience in Customer ServiceStrong written and verbal communication skills, including ability to communicate with customers professionally and courteously

Understanding of the regulatory credit risk framework under NCCP, AML, and Privacy Act in Australia and New Zealand, with annual training provided

Good organizational and time management skills

Ability to multitask effectively

Ability to work within tight timelines and regulatory requirements

Ability to work under pressure and meet deadlines and KPIsAttention to detail and accuracy

Experience with banking procedures and competent numeric skills

Proficiency in Microsoft Office products such as Excel, Word, and OutlookTeam player with a supportive attitude and a positive work ethic

Where Memories Start with YouHospitality is at the heart of all we do at Travel Leisure Co. Here, you'll find an inclusive environment where we deliver excellence, have fun, celebrate, and support each other. We look forward to strengthening our business, communities, and customer experiences.

Join our global team and start building a career where memories begin with you. We are an equal opportunity employer. All applications will be considered without regard to membership in any protected class.

If you require reasonable accommodation during the application process, please email ********, including the position title and location.