IT Support Analyst- IT Company

7 days ago

Pasay, National Capital Region, Philippines J-K Network Manpower Services Full time ₱480,000 - ₱960,000 per year

COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clients.

Position: IT Support Analyst

Company Industry: IT Company

Work Location: MOA Pasay City

Work Schedule: Night Shift (1x-2x a month RTO)

Salary: Php 30,000 - Php 40,000 gross

Work Set Up: Hybrid Setup

Benefits:

· Allowances

· Equipment Provided

· Annual Performance Appraisal

· Salary Increase

· 2x RTO per Month

JOB REQUIREMENTS:

  • Bachelor's degree in IT, Computer Science, or related field (or equivalent work experience)
  • Strong English communication skills (verbal and written)
  • Experience in technical support, troubleshooting, or customer service preferred
  • Knowledge of basic networking, operating systems, and common software applications
  • Ability to work in shifting schedules and handle multiple tasks effectively

JOB RESPONSIBILITIES:

  • Provide technical assistance and support to clients via phone, email, or chat
  • Troubleshoot hardware, software, and network-related issues
  • Document issues and resolutions accurately in the system
  • Escalate complex problems to higher-level support when necessary
  • Ensure excellent customer service and maintain client satisfaction

RECRUITMENT PROCESS: (ONLINE)

  • Hr Interview
  • Technical Interview/Assessment
  • Client Interview
  • Final Interview

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Benefits:

  • Additional leave
  • Promotion to permanent employee
  • Work from home

Work Location: In person

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