IT Support Analyst- IT Company
1 week ago
COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clients.
Position: IT Support Analyst
Company Industry: IT Company
Work Location: MOA Pasay City
Work Schedule: Night Shift (1x-2x a month RTO)
Salary: Php 30,000 - Php 40,000 gross
Work Set Up: Hybrid Setup
Benefits:
· Allowances
· Equipment Provided
· Annual Performance Appraisal
· Salary Increase
· 2x RTO per Month
JOB REQUIREMENTS:
- Bachelor's degree in IT, Computer Science, or related field (or equivalent work experience)
- Strong English communication skills (verbal and written)
- Experience in technical support, troubleshooting, or customer service preferred
- Knowledge of basic networking, operating systems, and common software applications
- Ability to work in shifting schedules and handle multiple tasks effectively
JOB RESPONSIBILITIES:
- Provide technical assistance and support to clients via phone, email, or chat
- Troubleshoot hardware, software, and network-related issues
- Document issues and resolutions accurately in the system
- Escalate complex problems to higher-level support when necessary
- Ensure excellent customer service and maintain client satisfaction
RECRUITMENT PROCESS: (ONLINE)
- Hr Interview
- Technical Interview/Assessment
- Client Interview
- Final Interview
Job Type: Full-time
Pay: Php30, Php40,000.00 per month
Benefits:
- Additional leave
- Promotion to permanent employee
- Work from home
Work Location: In person
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