Customer Care Representative

2 days ago

Davao City, Davao, Philippines TORCH Solutions Full time ₱80,000 - ₱120,000 per year

We're seeking a talented Customer Care Representative to join our team in Davao City. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients via non-voice channels such as email, chat, and social media. Your role will be crucial in ensuring our customers receive a seamless and positive experience with our brand.

What you'll be doing:

  • Responding promptly and professionally to customer inquiries, comments, and concerns across various communication channels
  • Troubleshooting and resolving customer issues in a timely and effective manner
  • Documenting and escalating customer cases as needed to ensure satisfactory resolution
  • Providing product and service information to customers, educating them on the features and benefits
  • Actively listening to customer feedback and contributing ideas to improve customer experience
  • Maintaining a high level of product knowledge and staying up-to-date with company policies and procedures

What we're looking for:

  • Excellent written and verbal communication skills, with the ability to convey information clearly and empathetically
  • Strong problem-solving and critical-thinking skills to quickly diagnose and resolve customer concerns
  • Proficiency in using various customer service tools and software, such as CRM systems
  • A positive, patient, and resilient attitude with a genuine passion for delivering exceptional customer experiences

If you're ready to embark on an exciting new chapter in your career, we encourage you to apply now.

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