Customer Care Representative
3 days ago
ENTRY REQUIREMENT:
- At least Vocational Graduate of Medical, Business or Computer Course
2 Communication: Excellent verbal and written communication skills
3.
Key Responsibilities:
Manage a high volume of inbound and outbound customer interactions via phone, email, and/or live chat.
Troubleshoot and resolve customer complaints and issues efficiently and effectively.
Collaborate with other departments to ensure a seamless and positive customer experience.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
5 .Stay updated on product knowledge, company policies, and process changes to provide accurate information.
Soft Skills:
Empathy
Patience
Attention to Detail
Adaptability:
Time Management
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