Recruitment Delivery Lead

Role Detail

Job Title: Recruitment Delivery Lead

Department: Talent Acquisition

Location: Hybrid (Metro Manila)

Reports To: Global Director, Talent Acquisition

About Us
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don't just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let's build the future of customer experience together.

The Role

We're looking for a dynamic Recruitment Team Manager to lead our recruitment team while staying actively involved in sourcing, recruiting, and closing requisitions. This is a player-coach role — you'll manage, mentor, and drive the performance of the team, while also rolling up your sleeves to deliver on critical hires across multiple markets.

What You'll Do:

• Lead, coach, and develop a team of recruiters, ensuring alignment with business goals and hiring targets.
• Partner with leadership and stakeholders to understand workforce needs and translate them into effective hiring strategies.
• Actively manage a portfolio of requisitions — sourcing, screening, interviewing, and closing candidates.
• Build, maintain, and present advanced reports, dashboards, and data insights (Excel/Google Sheets, Looker Studio, or similar) to track team performance and hiring metrics.
• Monitor key metrics (time-to-fill, quality of hire, pipeline health) and recommend actions to improve outcomes.
• Ensure a positive candidate and stakeholder experience throughout the recruitment process.
• Drive process improvements, best practices, and adoption of recruitment tools/technology.
• Collaborate with Ops, HR, and hiring managers to support seamless onboarding of new hires.

What We Expect From You:

• 5+ years of experience in recruitment, with at least 2 years in a leadership or team lead capacity
• Proven track record of hands-on recruiting — from sourcing through to offer acceptance.
• Advanced proficiency in Excel/Google Sheets reporting, dashboard creation, and data analysis.
• Strong communication, stakeholder management, and decision-making skills.
• Experience in BPO, shared services, or global recruitment is a plus.
• Ability to thrive in a fast-paced environment, balancing leadership duties with individual contributor responsibilities.

What You'll Get In Return:

• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core
Core values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next.
• Take ownership: Bold choices with integrity at the core—that's how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo
is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact

PRIVACY NOTICE
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To understand more about Crescendo's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.