Order Processor

Position Title: Order Processor

Work Set Up: Onsite

Schedule: 6:00 AM to 3:00 PM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a detail-oriented professional to manage customer records, provide product information, and handle complaints with empathy. This role ensures accurate order processing, timely follow-ups, and adherence to company policies.

What You'll Do:

Maintain Customer Records: Update and maintain customer records, including contact information, order history, and special requests, in the company's CRM (Customer Relationship Management) system or database

Provide Product Information: Assist customers by providing product information, specifications, features, and benefits to help them make informed purchasing decisions

Handle Complaints: Address customer complaints or dissatisfaction with orders in a timely and empathetic manner. Work towards finding satisfactory resolutions and escalating issues to higher management if necessary

Follow-Up: Follow up with customers after order completion to ensure satisfaction, gather feedback, and address any remaining concerns or questions they may have

Adhere to Policies and Procedures: Adhere to company policies, procedures, and guidelines related to order processing, customer service, data confidentiality, and regulatory compliance

Meet Performance Metrics: Meet or exceed performance metrics such as order entry accuracy, response time to customer inquiries, order processing time, and customer satisfaction ratings

Continuous Improvement: Continuously seek opportunities to improve order entry processes, customer service workflows, and overall efficiency. Provide feedback and suggestions for system enhancements or process improvements to management

Training and Development: Participate in ongoing training and development activities to enhance product knowledge, customer service skills, and proficiency in order entry systems and software, and procedures regarding order processing, artwork creation, and quality control

What We're Looking For:

Strong verbal and written communication skills

High attention to detail and accurate data entry

Good organizational, time-management, and multitasking abilities

Customer-focused with strong problem-solving skills

Proficient in Microsoft 365 and CRM/ERP systems

Fast and accurate typing skills

Ability to work well in a team and adapt to change

Empathy, patience, and professionalism when handling customers

Prior experience in customer service or data entry preferred

College diploma or equivalent preferred

Why You'll Love Joining the CO Fam

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team