Workforce Assistant Manager

Workforce Manager (MOA Pasay) | OnsiteWork Setup: 100% OnsiteLocation: MOA PasaySchedule: Monday - Friday, 5:00 AM - 4:00 PM (subject to change based on business needs; AU Program)Responsibilities:Develop month-wise, day-wise, and interval-wise forecasts, factoring in historical trends, seasonality, special events, churn/growth, weather patterns, and other...

Position: Workforce Manager (MOA Pasay) | OnsiteWork Setup: 100% OnsiteWork Location: MOA PasayWork Schedule: Monday to Friday, 5 AM - 4 PM (may vary based on business needs, especially for AU Program)Responsibilities: Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors like special events, seasonality, growth...

About the Position: Workforce Manager (MOA Pasay) | Onsite Work Arrangement: 100% Onsite Location: MOA Pasay Work Schedule: Monday to Friday, 5:00 AM 4:00 PM (may vary based on business requirements, AU Program) Responsibilities: - Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors such as special...

Work Setup: 100% OnsiteWork Location: MOA PasayWork Schedule: M-F, 5am-4pm - can change depending on the business need (AU Program)Responsibilities:Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc.Runs short term forecast and...

We are looking for a Workforce Analyst to work for our client in Pasay. This is an onsite role that follows a Shifting Schedule.The salary is up to 34K based on experience and interview results.Minimum Requirement of at least 1 year experience in Workforce Management and has Solid experience with Verint, CMS Avaya Supervisor and Microsoft...

Responsibilities:Facilitate the development of the Workforce Specialists' performance by conducting individual coaching sessions.Facilitate daily/weekly performance check-ups, meetings, and reviewing schedule containers and WFS to support WFS in their daily tasks, ensure a timely response to requests and concerns and meet staffing targets and other the...

About the roleWe have an exciting opportunity for a Workforce Analyst - Scheduling Focus to join our dynamic team at Teleperformance in Pasay City, Metro Manila. As a full-time Workforce Analyst, you will play a crucial role in ensuring the efficient scheduling and staffing of our call centre operations to deliver exceptional customer experiences.What you'll...

OverviewThe WFM Scheduler is responsible for building, maintaining, and optimizing staff schedules to ensure the business meets its service level goals. This role supports operations by forecasting workload, planning agent shifts, and monitoring schedule adherence. The ideal candidate has strong analytical skills, attention to detail, and experience in...

TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup.ResponsibilitiesEssential Duties & Responsibilities· Lead a team of WFM analysts.· Generate long-range and short-term forecasts at intervals, daily and weekly.· Create, update, and maintain staffing models & resource plans; publish weekly updates.· Create accurate schedules...

Responsibilities:Manage intraday staffing needs in order to meet client requirements based on prescribed intervalsMonitor real-time teammates' call/email/chat status in order to maintain efficiency in serving customersRegularly update teammates' adherence in order to reflect accurate reports which are critical to client analysis and teammate...