Senior Specialist Customer Support Administration
2 weeks ago
Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Senior Specialist Customer Support Administrator, you will be responsible for timely execution and administration, in CRM and Oracle systems, of service orders by ensuring a high level of quality and accuracy, interacting with customers as a go to person for all service order enquiries, working closely with the ANZ Filed Service Coordinator and Service Centre Planner to ensure alignment with the local service team, and helping the business achieve RDSL/PDSL metrics and POR commitments for service business. You will demonstrate your skills in providing excellent customer service to Emerson as a member of the Manila Australia New Zealand Alliance Team (MANZAT) organization.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines
In This Role, Your Responsibilities Will Be:
- Acting as the go-to person for all Service-related order requests and queries for ANZ business.
- Coordinating with Factory, Proposals/Project Managers, Customers, Sales, and Post Order Execution team to ensure high accuracy and speed in completing service requests.
- Handling complaints, problem solving and resolving disputes for Service Orders; escalating critical customer issues to management.
- Supporting RMA and warranty processes, as required
- Supporting POs to factories for external repairs & chasing for deliveries, as required
- Supporting shipping process for RMA and warranty, as required
- Monitoring backlog and maximizing RDSL/PDSL by proactively expediting and holding Field Service & Service Centre teams / the supply chain accountable to their delivery commitments
Who You Are:
You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving efficiently. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level, excelling in a team environment.
For This Role, You Will Need:
- Bachelor's degree, any field.
- At least 3 years of experience in order management, data entry, data administration or customer support functions.
- Basic knowledge of Microsoft Office applications.
- General understanding of the quote-to-cash process.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.
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