Sales Support Manager, Channel Sales

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here

This is a 100% remote position

About your new role:

We're looking for a Sales Support Manager to serve as a dedicated partner to one of our top-performing Channel Directors. This role is designed for someone who thrives in a fast-paced environment, loves solving problems, and wants to play a critical part in scaling a high-growth sales organization. You'll handle the operational side of selling—ensuring deals move quickly, accurately, and seamlessly—so our Directors can focus on building relationships and closing business.

This is not a back-office support role—it's a force-multiplier position with direct visibility to senior leadership. You'll play a vital role in the success of our channel business, ensure our top sales leaders are always ahead of the curve, and help shape a scalable model for our broader leadership team.

Key Responsibilities:

• Prepare, adjust, and process orders to keep deals moving forward without delay.
• Manage quoting, bandwidth serviceability checks, and vendor tool submissions with precision.
• Build, update, and refine Excel-based proposals and light financial models that help partners make decisions.
• Act as an extension of the Director by monitoring and managing their inbox, handling in-flight requests, and keeping communication flowing.
• Serve as the Director's stand-in during channel events, PTO, or company functions—ensuring nothing slips through the cracks.
• Anticipate needs, solve problems proactively, and bring order to complexity in a high-volume sales environment.
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

What you'll need for success:

• Knowledge of telecom and network services; experience with a global network service provider is a plus.
• Familiarity with channel sales, partner dynamics, and the indirect sales model.
• Strong Excel skills (formulas, pivot tables, financial modeling basics).
• Comfort with vendor quote tools and general business systems.
• Exceptional organization, detail orientation, and ability to juggle multiple priorities.
• A proactive, resourceful, "own the outcome" mentality.
• Ability to work U.S. business hours reliably.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team

At CommandLink, we're committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.