Account Manager

2 weeks ago

Quezon City, National Capital Region, Philippines VA Desk Full time ₱360,000 - ₱480,000 per year

Salary: PHP 40,000 per month

Work Setup: Remote / Work-from-Home

Schedule: To be discussed (US-based clients)

Job Summary

We are seeking a proactive, organized, and client-focused Account Manager to oversee client relationships, manage service coordination, and support day-to-day administrative operations. The ideal candidate is someone who communicates well, resolves issues with empathy and professionalism, and ensures a seamless experience for all clients.

Key Responsibilities
Client Relationship Management

  • Serve as the main point of contact for existing commercial and residential clients.

  • Respond promptly to inquiries, concerns, or feedback via phone, SMS, email, or messaging apps.

  • Conduct follow-up check-ins after service completion to ensure client satisfaction.

  • Encourage and collect Google My Business reviews from happy clients.

  • Coordinate with technicians or service teams to resolve client concerns in a timely and professional manner.

  • Document all communication, updates, and resolutions in Jobber or the designated CRM.

Issue Resolution & Escalation

  • Act as the primary problem solver for recurring client concerns, especially long-term contracts or property manager accounts.

  • Use sound judgment, professionalism, and empathy to resolve issues.

  • Escalate complex or sensitive matters to management when necessary.

Scheduling & Administrative Support

  • Review service schedules, verify job completion, and confirm client feedback using Jobber.

  • Ensure all completed jobs are invoiced and closed out accurately.

  • Assist with basic administrative tasks such as preparing reports, updating client records, and maintaining service logs.

Invoicing & Accounts Receivable

  • Monitor outstanding invoices and follow up with clients on overdue accounts.

  • Ensure accurate and timely delivery of all invoices.

  • Coordinate with the bookkeeping team and accountant for payment tracking.

  • Provide weekly reports on account receivables.

Reporting & Team Collaboration

  • Participate in weekly team meetings to discuss KPIs, service updates, issues, and wins.

  • Maintain accurate data on client satisfaction, payments, and support tickets.

  • Work with the leadership team to improve customer service workflows and overall client experience.

Additional Support

  • Perform other administrative or client-facing tasks as needed.

  • Support business operations as responsibilities evolve over time.

Qualifications

  • At least 2–3 years of experience in client management, customer service, or administrative support (preferably in a service-based company).

  • Strong communication skills (verbal and written).

  • Experience using CRM or job management systems (Jobber is a plus).

  • Excellent problem-solving skills and ability to remain calm under pressure.

  • Highly organized, detail-oriented, and able to multitask.

  • Comfortable working independently with minimal supervision.

  • Reliable internet connection and a professional work-from-home setup.

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