Warehouse and Fulfillment Supervisor

Job description

About Lifesports Inc.:

Lifesports Inc. was established with a clear purpose in mind: to promote sports, wellness, and a healthy lifestyle. We aim to elevate the standard of sporting goods products in the industry while delivering world class customer service.

With over 70 years of experience, Lifesports Inc. has emerged to be one of the big names in sporting goods in the country. We're constantly adapting to the market by leveraging new technologies for our products and finding ways to reach more people across geographies.

Working with Lifesports Inc. means getting to know the company's number one driving force: our people. We love to unlock our employees' potentials, never settling for what you already know. If you're someone who shares the same "can-do" attitude, respect for others, dedication, and passion for excellence, this opportunity could be a great fit for you

QUALIFICATIONS:

• With Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred, but equivalent work experience will also be considered.
• Must have 3–5 years of experience in warehouse operations, fulfillment, preferably in the e-commerce, retail, or wholesale sectors.
• Must have solid experience in e-commerce fulfillment operations, including returns management, order processing, and logistics coordination
• Proven experience in managing and leading teams, ideally in a fast-paced fulfillment or warehouse environment.
• Must have experience in logistics, delivery routing planning and truck maintenance (PMS)
• Must have strong leadership and team management abilities, with experience in mentoring, training, and motivating staff to achieve high performance and productivity.
• Must have excellent problem-solving skills with the ability to identify process inefficiencies and implement solutions.
• Must be proficient in data analysis and performance tracking, including the use of metrics to drive decision-making and operational improvements.
• Must have good communication skills, with the ability to effectively collaborate with cross-functional teams and clearly convey expectations to team members.
• Excellent attention to detail, ensuring high standards for quality control, accuracy, and adherence to company guidelines.
• Ability to manage multiple tasks and priorities in a fast-paced environment, while maintaining a focus on quality and customer satisfaction.
• Must be adaptable and able to manage change in a dynamic, fast-moving industry.
• With strong work ethic, reliability, and time-management skills.
• A customer-focused approach with a commitment to providing exceptional service and driving high levels of customer satisfaction.
• Must be flexible with work schedule and willing to work during holidays, willing to work in extended hours and extra Saturdays as required.
• Must be willing to work onsite in the Parañaque/Merville, Pasay area.

DUTIES AND RESPONSIBILITIES:

• Continuously assess and identify opportunities to improve fulfillment processes by reducing errors, increasing operational efficiency, and enhancing workflow.
• Implement innovative solutions to streamline operations and achieve cost-effective performance.
• Analyze data and performance metrics to pinpoint areas of improvement, initiate process changes, and ensure continuous improvement in fulfillment speed and accuracy.
• Oversee the efficient and accurate handling of product returns and claims, ensuring that all returns are processed according to company policies and industry standards.
• Ensure timely and thorough submissions of claims to platform teams, providing all necessary supporting documentation, including photographs and detailed reports, to guarantee swift resolutions.
• Serve as the liaison between warehouse operations, and other internal teams to ensure seamless order fulfillment and inventory management.
• Collaborate closely with the inventory, purchasing, and operations teams to ensure stock levels align with order demand and that fulfillment schedules are met.
• Oversee the timely dispatch of parcels and manage logistics to meet shipping deadlines. Collaborate with logistics partners and internal departments to ensure that all outgoing orders are fulfilled within agreed-upon timelines.
• Ensure that dispatch documentation and tracking information is accurate, timely, and properly recorded.
• Supervise and enforce stringent quality control checks to guarantee that the right products are picked, packed, and shipped according to the customer's order and specifications.
• Conduct regular audits to ensure that all products meet quality standards, are correctly packaged, and adhere to company guidelines before shipment.
• Lead, mentor, and supervise a team of fulfillment staff, ensuring proper training on warehouse operations, safety standards, and best practices for handling products and shipping orders.
• Set clear performance expectations, provide regular feedback, and motivate the team to consistently achieve fulfillment goals, productivity targets, and high standards of customer satisfaction.
• Foster a positive, collaborative, and high-performance culture by creating a work environment where employees are motivated, engaged, and accountable.
• Conduct regular performance reviews, coaching sessions, and one-on-one meetings with team members to identify areas for growth and development.
• Take initiative in identifying emerging trends, challenges, and bottlenecks within the e-commerce fulfillment process, and develop proactive strategies to address these issues.
• Keep abreast of industry trends and e-commerce fulfillment innovations, integrating best practices into the team's daily operations.
• Perform additional tasks and duties as needed, based on the evolving needs of the warehouse and fulfillment department, ensuring flexibility and adaptability to support overall company goals.

WORK SCHEDULE

Monday - Friday | compressed working time (5:30 AM - 3:00 PM)Alternating Saturdays | only twice a month (5:30 AM - 12:00 PM)

Company Location

2nd floor, 3270-D Armstrong Ave., Merville Access Rd. Brgy. 201, Pasay City(blue building beside Total gas station)

PIN Location: Lifesports Incorporated

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

• Paid training

Work Location: In person