Process Associate

Ready to shape the future of work?
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Associate, Sales and Commercial (Generalist)

Deliver outstanding performance and assist in the growth of our core business through outstanding performance in Claims and Customer Service area for leading US based Insurance companies. This is achieved through robust customer centric conversations and timely resolving customer issues/needs.

Responsibilities

Take inbound calls from policy holders/agents about existing policy of employee benefits, annuity, disability inquiries/servicing or claims related

• Perform all task and responsibilities as per process guidelines and procedure

• Adherence to shift timing/schedule

• Perform metrics and targets - AHT, CSAT, and SL etc.

• Comprehension of customer ask and attempt to first time resolution

• Abide to all code of conduct and policies

Qualifications we seek in you

Minimum Qualifications / Skills

• Excellent product/process understanding - features, benefit, procedure and guidelines

• Excellent interpersonal skills - comprehension, articulation, effective listening and written

• Significant years' worth of experience in International Call Center Customer Service in insurance or financial area

• Demonstrate ability to provide excellent communication/customer service skills through excellent product, features/benefit and procedural knowledge

• Knowledgeable in using MS Office such as Excel, Word and PowerPoint

• Effectively listen, comprehend and ability to simplify and articulate clearly

• High on compassion and perseverance to deal with irritated and at critical condition customer

• Work under pressure and meet campaign substantial metrics

• Outstanding teammate, supporting and assisting colleagues whenever possible

• Actively set own goals and open to development feedback

• Excellent interpersonal and time management skills

• Can do multi-tasking and is keen into details

• Ability to work without direct supervision

Preferred Qualifications/ Skills

High School Graduate, bachelor's degree holder or equivalent

• Experience in Insurance product on Disability benefit and Annuity

• Experience in Long term care, Life, Property casualty/General insurance

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

• Make an impact - Drive change for global enterprises and solve business challenges that matter

• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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