Process Associate

Ready to shape the future of work?
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Associate, Customer Care
We are looking for OTC professionals with B2B Collections/Dispute management experience, who have worked preferably on Oracle ERP- Collection module and have a good understanding of upstream and downstream of Collection/Exceptions

Responsibilities

• Collection on past due invoices & invalid deductions on allocated portfolios primarily via phone call, email etc. Skip trace to find better contact including with buyer

• Respond to email /phone queries related to disputed invoice

• Research and analyze the disputes/deductions in ERP

• Review order on hold for the customer in portfolio

• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution

• Timely escalation of accounts, bring up problems to senior staff members and our management as appropriate.

• Find opportunities and recommend solutions for process and automation improvements.

• Daily reporting of individual portfolios to track and monitor the past dues

• Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact

• Work as a teammate to process any Ad-hoc query request in a timely manner.

• Deliver quality customer service by researching and responding to all internal & external partners' inquiries quickly, optimally, and professionally.

Qualifications we seek in you
Minimum Qualifications / Skills

• Preferably Commerce Graduate

• Good verbal and written communication skills - Primary language as English

• MS Office

• Freshers are eligible

• Excellent English interpersonal skills
Preferred Qualifications/ Skills

• Prior collections management experience

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

• Make an impact - Drive change for global enterprises and solve business challenges that matter

• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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