Desktop EUC L1

2 days ago


Manila, National Capital Region, Philippines Service Global, Inc Full time ₱250,000 - ₱500,000 per year
Responsibilities:
  • The follow-up and support of the Laptop/Desktop and mobile telephony.
  • Stock and asset management.
  • Providing 2nd line IT support for all our internal departments.
  • Coordinate with Client Tech Support to ensure all warranty related tasks are managed.
  • Provide guidance, assistance and follow-up on client questions, problems or troubleshooting (hardware and software)
  • Installing and configuring PC's and peripherals on request.
  • Maintaining and improving the customer service and availability.
  • Developing and maintaining documentation for all In scope support related subjects and producing reports as and when required.
  • Involve in UAT for any new solution related to Desktop Engineering.
Skill Required:
  • Need to have minimum 3 to 5 years' experience in pc and/or mobile telephony support.
  • Need to have good knowledge of Windows OS (Windows 10, 11) & MS Office.
  • Need to have good knowledge of hardware.
Education Qualification:
  • Science/Any Graduate.
  • In House ITIL Certified preferred.
  • Yellow belt Certified preferred.
Salient Features:
  • Good Communication skills - Oral and written
  • No Shift or Location Constraints, it is a 24/5 shift and may have to work during weekends as per customer requirements.
Mandatory Skills

EUC L1 Skills Windows Troubleshooting O365
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