Call Center Representative

1 day ago

Manila, National Capital Region, Philippines MicroSourcing Full time

Discover your 100% YOU with MircoSourcing 

Position: Call Center Representative - Intermediate Level (Healthcare)

Location: 1880 Eastwood Avenue, Libis, Quezon City

Work setup & shift: Onsite/Night Shift

You'll have:

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Key Responsibilities:

  • Handle calls related to patient inquiries, appointment scheduling, and healthcare services.
  • Conduct standard triaging to determine the appropriate level of care or next steps for patients.
  • Perform accurate data entry for patient intake, ensuring all information is properly documented in the system.
  • Maintain wrap-up time under 60 seconds after each call to ensure efficiency and service quality.
  • Adhere to established accuracy and productivity standards.
  • Manage sensitive patient information with the utmost confidentiality and in compliance with HIPAA regulations.
  • Collaborate with internal teams, providers, and administrative staff to support smooth patient coordination.
  • Provide excellent customer service and maintain a professional tone at all times.

Qualifications:

  • 2+ years of experience in a healthcare call center or similar environment.
  • Knowledge of medical terminology, triaging procedures, and patient intake processes.
  • Strong computer and data entry skills with attention to accuracy.
  • Ability to multitask in a fast-paced environment while maintaining service quality.
  • Excellent verbal and written communication skills.
  • Strong understanding of patient privacy and compliance standards.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

*Terms & conditions apply

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