Consumer Automotive Coordinator

7 days ago

Ortigas, Philippines iSWerk Full time ₱360,000 - ₱420,000 per year

Be a part of our fast-growing team and unchain all the possibilities

What is your mission?

We are looking for a client-focused Consumer Automotive Coordinator to handle calls, emails, and service requests while supporting customers with quotes, parts sourcing, and warranty concerns. This role involves close interaction with clients, vendors, and technicians to ensure smooth automotive service operations. Candidates with dealership, service advisor, or BPO experience plus automotive knowledge are highly valued. Strong communication and problem-solving skills are essential.

Key Responsibilities:

  • Answer and respond to technician and customer phone calls
  • Provide excellent customer support and manage emails for clients and vendors
  • Build quotes and source automotive parts from US repair shops
  • Order parts, create purchase orders, and handle returns
  • Modify job orders to ensure timely completion of services
  • Use platforms such as Slack, TalkDesk, and vendor websites
  • Address customer warranty and third-party warranty issues
  • Cross-train with other work groups to fill performance gaps

Who are we looking for?

  • Bachelor's degree in any business, technical, or related field
  • Experience in customer service, client-facing, or BPO roles (preferred)
  • Familiarity with automotive parts and dealership/service advisor background is highly valued
  • Strong verbal communication skills (required)
  • Automotive knowledge or hands-on repair experience is an advantage
  • Strong organizational and multitasking abilities
  • Problem-solving mindset with client-first approach

Company Perks:

  • Above-industry salary package and incentives
  • Comprehensive HMO benefits and life insurance from day 1
  • Free learning and development courses for your personal and career growth
  • Dynamic company events
  • Opportunities for promotion
  • Free meals and snacks

Job Types: Full-time, Permanent

Pay: Php30, Php35,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Gym membership
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Staff meals provided
  • Work from home

Experience:

  • Consumer parts: 1 year (Required)
  • Automotive: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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