Learning and Development Management Trainee

Description

As a Learning and Development Management Trainee, you'll be part of a dynamic team that equips our service-focused departments (sales, retail, customer service) with the know-how, skill, and confidence to consistently serve our customers with genuine and caring service.

What you will do

Standardization of Best Practices

- Learn from our veterans and identify the key quality quotient that differentiates good work from excellent work.

- Identify the gaps in current practices that result to operational challenges and propose process-driven and service-oriented solutions

- Collaborate with leaders, members to define best practices and processes

- Document standards and operating procedures as these are established, updated, or overhauled.

Design and Implementation of Training and Accreditation Systems

- Design appropriate training programs that focus on mastering processes for accurate, timely service

- Create engaging and effective training materials, activities that equip our front service personnel with the knowledge and skills to respond to our customers' needs.

- Develop and execute reliable assessments that determine readiness of trainees to perform operations and provide sincere service

- Conduct onboarding and refresher training sessions for front service departments

Champion Excellence through Performance Evaluation

- Define and implement sustainable ways to measure performance

- Monitor performance and provide feedback to guide continued development

- Serve as the expert on front service operations and customer experience

What you need to succeed

• Bachelor's degree in Business, Humanities, Psychology, Engineering, Hospitality or any related course
• 1-2 years work experience OR if a fresh graduate, at least a year of leadership experience in an academic or extra-curricular setting
• Strong organizational and time-management skills Openness to undertake unfamiliar tasks or situations

About us

Anyone Can Cook is a food company that grew its name by consistently upholding its commitment to quality in the making of products, whether for institutional accounts (including the most popular of coffee chains) or through its own Purple Oven stores.

It was able to do so with the commitment of all the people who worked behind the scenes as a team, collaborating with the different facets involved in the making of a good thing – suppliers, personnel, contractors, creatives, auditors, and others.

Today, it hopes to face what currently challenges us, recognizing this as opportunity, embracing fully what is exciting ahead. We would like to enhance the team with extraordinary individuals who resonate with and value the desire to keep quality present in all aspects of the work – in the commissary, stores, offices, and everything in between.

The search is on for individuals who:

- want to contribute their creative talents, organization skills and disciplined work ethic to a team that is still learning and growing

- have both the confidence to lead others and the openness to learn how to tackle challenges on the job

- are prepared to offer their commitment long term, will not give up so easily when there are stumbling blocks

How to apply

Send us an email at

1. Indicate position applied for on the subject line.
2. Attach the following (in PDF format):

a. Your up-to-date resume

b. A one-page brief that shares a story that best exemplifies how you undertook an unfamiliar task and applied yourself. Let us know what helped you in that situation.

c. Photos or illustrations with captions that would give us a better appreciation of the result of your work mentioned in the brief.