IT Specialist

4 days ago

Taguig, National Capital Region, Philippines Prime@Technology Specialists, Inc. Full time $40,000 - $80,000 per year

JOB DESCRIPTION:

  • Guide partner on how to correctly obtain company's CLOUD technical support
  • Actively respond to, track, and manage partner and their customer requirements and service requests (technical/non-technical), and push customers to resolve customer requirements as soon as possible.
  • Proactively assist service partners, software partners and SI partners in their cloud program journey and projects in company's Cloud.
  • Build relationship with company cloud partner engineers
  • Be the trainer for partners on company Cloud products and professional service solutions, capabilities and promotion of company cloud certifications.
  • Partner Technical and Service Communication, workshop presentations, assist bidding/service proposal documents
  • Support the SA on partners POC opportunities.
  • Participate in the pre-sales technical solution deliverability review, DTRx, and assist the SA in optimizing the project solution, feasibility and technical risk assessment.
  • Perform remote and on-site cloud support in the partner cloud project delivery and implementation, such as migrate on-premises infrastructure to Cloud, set up the cloud infrastructure, advice our partners and their customers for cloud best practices and etc.
  • Provide technical support and assist our partners for any post sales Cloud-related tasks and be able to respond in a timely manner.

Qualification:

Bachelor's Degree in Electronics Engineering, Computer Engineering, Computer Science, IT or related fields.

Certifications related to cloud or others ICT certificate is an advantage

Be able to respond urgently when a major accident occurs.

Have excellent communication and problem analysis capabilities. Be able to respond to and communicate with customers and partners in a timely manner.

Have a good sense of service and are willing to engage in technical service work. Self-motivation, fast learning, and strong problem-solving capabilities;

Have good document presentation skills and be good at summarizing and outputting research conclusions.

Able to work under high pressure, a quick learner with a passion for cloud technology.

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