Head Tea Master

BASIC PURPOSE/JOB BRIEF

• The Head Tea Master is responsible for the strategic tea program, assisting the Beverage Director in coordinating all phases of teas in restaurant/outlets service operations in the Hotel; coordinate these activities on a daily basis; assist in program planning and quality control. Maintain the services and reputation of the Hotel and act as a management representative.

DUTIES AND RESPONSIBILITIES

• Provide leadership, Tea Master should be able to provide The Perfect Cup of Tea.
• Extensive knowledge about the difference between the various types of tea leaves & varietals which are used in tea preparation.
• In addition, a Tea Master is a "people person" who wants to give customers a great tea experience so they come back again and again.
• A Tea Master Should know about teas – Provincial Chinese Teas & its properties in particular.
• Skill & confident working the Tea counter.
• A good team player – "works well with others."
• A Tea Master is a multi-task expert, taking care of numerous things in the proper order with the goal of providing supreme customer service and exceptional tea drinks.
• Ability to multi-tasked requires the Tea Master to think of what needs to be done at the particular moment and constantly prioritize items for the best efficiency.
• The ability to multi-task requires that you do more than just work fast, and it also does not include being hyper-active or extra speedy without purpose.
• An experienced Tea Master knows that the customer always comes first because your whole purpose is to give them a wonderfully positive experience in your tea preparations.
• Tea Master Knowledge about the World's Finest Chinese Teas- taste profiles and how the tea leaves are processed, perhaps where they are grown and their most redeeming qualities.
• Keep a Neat Workplace and a Neat Appearance
• Cleanliness is clearly next to godliness when it comes to being a Tea Master. Not only must you keep your brewing equipment clean and your work area spotless, you must also maintain a neat physical appearance.
• Creates a positive team atmosphere among Team Members.
• Provides feedback and coaching to the Team regularly.
• Understands building capability through Cross training.
• Treats all Team Members fairly, with respect.
• Sets high standards for appropriate team behavior on shift.
• Ensures new products are executed properly following roll-out.
• Is capable of handling irate customers with a friendly/calm attitude.
• Ensures product quality and great service.
• Shows enthusiasm about guest within the restaurant & bars.
• Is flexible in dealing with changes/problems (e.g., being short staffed).
• Shifts priorities and goals as work demands change.
• Prioritizes tasks effectively to ensure most important tasks are completed on time.
• Delegates and follows-up effectively.
• Seeks, listens and responds to Guest feedback.
• Coaches team on how to exceed Guest expectations.
• Does not blame others; takes accountability for problems.
• Highly skilled individual who aids diners in selecting a tea that perfectly blends with their meal, special understanding of the teas composition, its making and how it could affect a particular dish if not paired correctly.
• Intellectual, with prudent skills to deal with customers and talk to them about what is best for them.
• Works in tandem with the culinary team and is also available on the floor of the restaurant to guide his patrons.
• Involves procuring teas, storing it, stock rotation and providing excellent service to his patrons.
• It is essential for him/her to possess knowledge of preparing tea.
• Be able to enhance the drinking experience of the diners.
• Select and order teas that best fit and balance the menu.
• Required to have an extensive knowledge of tea varieties and proper used.
• Compelled to develop and undertake training courses, and also conduct sessions at the local restaurants.
• Having precise knowledge of tea storage.
• Managing the stock-taking of the teas.
• Advising diners on how to drink/enjoy tea.
• Describing the taste and aroma to the diners.
• Training the restaurant staff in his area of expertise.
• He/she must possess in-depth information of teas along with its source.
• Responsible for the teas inventory of the outlet.
• Ensures new products are executed properly following roll-out.
• Is capable of handling irate customers with a friendly/calm attitude.
• Ensures product quality and great service.
• Shows enthusiasm about guest within the restaurant.
• Is flexible in dealing with changes/problems (e.g., being short staffed).
• Has effectively forecasted restaurant needs.
• Shifts priorities and goals as work demands change.
• Prioritizes tasks effectively to ensure most important tasks are completed on time.
• Taking Ownership of issues or tasks and also give detail update of the Teas Director.
• Seeks, listens and responds to Guest feedback.
• Does not blame others; takes accountability for problems.
• Creates a positive team atmosphere among Team Members.
• Treats all Team Members fairly, with respect.
• Sets high standards for appropriate team behavior on shift.
• Handle guest complaints in restaurants.
• Meet with sales representatives to order supplies such as tableware, brewing utensils, and cleaning items.
• Arrange for maintenance and repair of equipment and other services.
• Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
• Participation towards overall Hotel Maintenance and cleanliness.
• Achieving service quality that exceeds expectations.
• Overall maintenance of the operation at a level in keeping with the standards prescribed.
• Report any deficiencies in equipment and facilities.
• Personal development and growth.
• Teamwork-Relations with co-workers and management.
• All other duties assigned by Director of Beverage.

REQUIREMENTS AND QUALIFICATIONS

• College education or higher
• Previous experience in similar role or 8-10 years tea ops
• Excellent Tea knowledge
• Excellent verbal communication in English and Mandarin/Cantonese
• Positive attitude
• Professional appearance
• Ability to function well as part of a team
• Able to multi-task and work in a fast-paced environment
• Strong customer service orientation.
• Able to communicate effectively with customers and coworkers
• Diligent attention to detail
• Diligent attention to safety
• Excellent people skills
• Knowledge of the Philippines Labor market
• Proficient in Microsoft Office

TARGET START DATE: Q2 2024