WFH Mandarin Bilingual Medical Receptionist

5 days ago

Manila, National Capital Region, Philippines BruntWork Full time

Client Overview

A growing dermatology practice in Los Angeles serving diverse communities with comprehensive skin care services. The practice values cultural diversity and is committed to providing excellent patient care in multiple languages. They're expanding their virtual team to better serve their multilingual patient base and support continued growth.

Job Description

You'll be the voice and first point of contact for patients seeking dermatology care, ensuring they receive exceptional service in their preferred language. This role combines medical reception duties with virtual assistant responsibilities, making you an integral part of a healthcare team that truly values diversity and patient-centered care. You'll help bridge language barriers while supporting the practice's mission to deliver quality dermatological services to communities that need culturally competent care.

Independent Contractor Perks

  • HMO Coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job
  • Comprehensive support for Payroll, HR, and IT through BruntWork

Schedule: 40 hours per week, Monday through Friday, 9 AM to 6 PM Pacific Time with an hour unpaid break

Responsibilities:

  • Handle patient communications and reception duties in English and Mandarin
  • Manage inbound and outbound patient calls with professionalism and cultural sensitivity
  • Assist with patient scheduling, appointment management, and follow-up communications
  • Provide administrative support for dermatology practice operations and patient records
  • Support various virtual assistant tasks as assigned by the practice management team
  • Maintain patient confidentiality and comply with healthcare communication standards
  • Collaborate with on-site staff to ensure seamless patient experience across all touchpoints

Requirements:

  • Fluency in English and Mandarin
  • Experience in medical reception, healthcare administration, or customer service preferred
  • Strong communication skills in both your native language and English
  • Reliable internet connection and professional home office setup for patient interactions
  • Commitment to long-term employment due to comprehensive 1-2 month training investment
  • Bonus if you have experience with medical terminology or dermatology-specific knowledge
  • It helps if you're familiar with patient scheduling systems or healthcare software

Why Join This Team?:

  • Comprehensive 1-2 month training program with dedicated on-site staff mentorship
  • Stable, long-term position with a growing practice that values your language skills
  • Opportunity to make a meaningful impact in healthcare delivery to diverse communities
  • Remote work flexibility with direct support from practice management
  • Competitive compensation with premium rates for specialized language combinations
  • Growth potential as the practice expands its virtual team

Side note: Since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional pay rate is based on hourly rates and the rate depends on your performance in the application process.

ReminderApply directly to the link provided; you will be redirected to BruntWork's Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

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