Delivery Manager

1 day ago

Manila, National Capital Region, Philippines Vista Equity Partners Management, LLC Full time $90,000 - $120,000 per year

At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform integrates software and technology to provide a seamless experience for families, funeral homes, and online publishers.

We are the market leader in the US and Canada, with global expansion plans and a growing international team of over 400 members across the US, Canada, Philippines, and Ukraine. ABOUT YOU:As a Professional Services Delivery Manager, you will lead our Website Production team, overseeing designers responsible for creating websites for clients. You will work closely with various internal teams and coordinate with project management to ensure timely, scope-compliant, and high-quality project delivery.

This role combines website design, project management, technical skills, and leadership, and is crucial in establishing Tribute as a trusted technology partner by helping customers maximize our solutions. The ideal candidate has experience managing high-performing teams, overseeing multiple customer projects simultaneously, and possesses a strong operational mindset with foresight in customer experience design. WHAT YOU'LL DO:Manage a team of specialists overseeing end-to-end enterprise website implementation projects, from initial scope to go-live.

Improve implementation processes through scalable programs, supporting growth and reducing time-to-value, especially in website design and delivery. Collaborate with Project Management, Sales, Account Management, and Support teams to manage project pipelines, resource allocation, customer expectations, and on-time delivery. Translate customer requirements into actionable project plans and assign resources based on capacity.

Develop and improve implementation frameworks, templates, and playbooks for efficiency and consistency. Address technical or operational challenges in collaboration with internal teams. Establish and monitor metrics to evaluate implementation success, focusing on timely project completion, reduced TTV, and accurate capacity planning.

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