Process Trainer

2 weeks ago

Quezon City, National Capital Region, Philippines Tenet Global Business Center, Inc. Full time $104,000 - $130,878 per year
of Responsibilities
  • Facilitate comprehensive new hire training for local and global learners
  • Develop training curricula and materials
  • Conduct training needs analysis for performance outliers in Operations
  • Provide coaching and feedback to new hires and performance outliers
  • Ensure process mastery and effective training delivery with governance for new business transitions and business as usual classes
  • Develop innovations and special projects to enhance training efficiency and effectiveness for both new hires and tenured employees
  • Analyze, produce, and distribute training reports
  • Coordinate training room logistics and requirements
  • Engage in continuous skill development through call calibrations and call-taking function
  • Perform additional tasks as assigned by the Training Manager or Supervisor

Qualifications:

  • Exceptional written and verbal English communication skills, with a minimum C1 CEFR rating on language assessments
  • In-depth understanding of adult learning styles and principle
  • Knowledge of advanced behavioral psychology
  • Advanced facilitation and coaching skills
  • Awareness of new learning trends in the market
  • Proficiency with various Microsoft applications and tools, including Excel, PowerPoint, Visio, Word, and Forms
  • High visibility and presence with local and global stakeholders
  • Basic team, people, and performance management skills
  • Adaptable to a high-performance, results-driven environment

Education/Experience:

  • At least 1 year experience in training facilitation handling healthcare account focusing on RCM process

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