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Loan Operations Officer

2 hours ago

Angeles City, Central Luzon, Philippines Cloudstaff Full time

Were Hiring: Loan Operations Officer
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered

We are currently on the lookout for a Loan Operations Officer to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant

Role
: Loan Operations Officer

Work Arrangement
: Work from Office

Location
: Philippines - Angeles (Pampanga)

Schedule
: Morning Shift

Job Description

  • Prepare, review, and verify loan documentation in line with credit approvals, policies, and procedures, ensuring full compliance with all terms and conditions
  • Process discharges of securities and consents
  • Action emails and requests from internal and external stakeholders in a timely and professional manner
  • Support the Settlements Team by:
  • Preparing settlement documentation and verifying accuracy against business requirements
  • Acting as an internal and external escalation point to ensure settlements are completed accurately and on time
  • Liaising with and supporting internal sales staff and external business partners in day-to-day operations
  • Oversee documentation management, including customer records, transaction files, security and mortgage documents, and related records
  • Collaborate with external solicitors, internal business units, and clients to ensure smooth and efficient loan processing
  • Assist the Credit Operations team with loan maintenance as required
  • Comply with relevant employment legislation, including WHS/OHS and Anti-Discrimination requirements
  • Adhere to internal policies and procedures to minimise operational risk and report any actual or potential risks or losses to management
  • Undertake additional duties as delegated

Qualifications & Experience

  • 13 years experience in banking, credit, and/or a legal environment
  • Solid understanding of the mortgage process
  • Highly competent in Microsoft Office applications

Non-Negotiable Skills & Competencies

  • Proactive in identifying, simplifying, and improving processes to enhance the customer experience
  • Flexible, adaptable, resilient, and demonstrates a positive can-do attitude
  • Excellent attention to detail
  • Strong organisational skills and ability to work effectively as part of a team
  • Strong written and verbal communication skills
  • Proven ability to manage time effectively, work under pressure, and meet deadlines

Perks & Benefits (Work From Home/Hybrid)

  • Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
  • Flexible leave credits which may be used for vacation, emergency and sick leaves
  • Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties with items to give away and cash prizes
  • Endless opportunities for career advancement
  • Annual Performance Review with Salary Increase
  • We set you up for success with a company-provided PC/Laptop and fiber internet connection
  • Tech-on-wheels Support
  • Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
  • International career growth and connections
  • Unlimited cash incentives for hired referrals
  • Mental Wellness Employee Assistance program through Lifeworks
  • In-house psychiatrist available to support employees' well-being
  • Become part of the Employee Share Units program
  • Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
  • Cloudstaff : Build Your Career, Anywhere
  • Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
  • Why Cloudstaff is the #1 Workplace?
  • Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
  • Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
  • Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.