Telemarketing Customer Service Representative

2 days ago

Ortigas Metro Manila, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

The Telemarketing Customer Service Representative is a frontline role that blends outbound/inbound calling to generate and qualify leads, support existing customers, and deliver exceptional customer experiences.

Key Responsibilities

  • Telemarketing & Lead Generation
  • Make outbound calls to warm/cold leads to introduce products/services.
  • Qualify prospects using discovery questions and maintain accurate records in the CRM.
  • Schedule qualified appointments for sales team and follow up as needed.
  • Meet or exceed daily and weekly activity targets (calls made, conversations, appointments.
  • Customer Service & Support
  • Answer inbound calls and respond to emails/chats with professionalism and empathy.
  • Resolve customer inquiries, troubleshoot basic issues, and provide clear solutions.
  • Document interactions and escalate complex problems to appropriate teams.
  • Maintain knowledge base and provide feedback to improve self-service resources.
  • Product & Service Knowledge
  • Develop a solid understanding of products/services, pricing, and promotions.
  • Stay informed about updates to offerings and messaging.
  • Data & Process
  • Update CRM with call notes, contact information, and lead status.
  • Generate reports on activities, outcomes, and customer feedback.
  • Collaborate with Sales, Marketing, and Support teams to optimize processes.
  • Customer Experience
  • Ensure a positive, can-do attitude in every interaction.
  • Upsell or cross-sell where appropriate and approved by policy.
  • Collect and relay customer feedback for product/service improvements.

Qualifications

  • 1–3 years of experience in telemarketing, inside sales, call center, or customer service.
  • Excellent verbal communication and active listening skills.
  • Strong phone presence with the ability to engage and persuade.
  • Basic sales skills: qualifying leads, overcoming objections, closing skills (when appropriate).
  • Proficiency with CRM software (e.g., HubSpot, Salesforce) and contact center tools (IVR, ticketing systems).
  • Basic computer literacy: MS Office/Google Workspace, email etiquette.
  • Customer-centric mindset with problem-solving and multitasking abilities.
  • Data-driven approach: comfortable using metrics (calls, talk time, conversion rates).

  • Telemarketing Agent

    3 weeks ago

    , Metro Manila, Philippines Cloudstaff Full time

    Join to apply for the Telemarketing Agent role at Cloudstaff . We are currently on the lookout for a Telemarketing Agent to join our team at Cloudstaff. Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant! Work...

  • Telemarketing Specialist

    1 week ago

    Ortigas, Philippines Richland United Solutions Inc. Full time ₱150,000 - ₱250,000 per year

    The Telemarketing Specialist is responsible for reaching out to potential and existing clients, promoting products or services, and generating sales opportunities. Duties include making outbound calls, maintaining customer relationships, achieving sales targets, and ensuring excellent client service.Job Type: Full-timeLanguage:English (Preferred)Work...

  • Telemarketing Team Leader

    1 week ago

    Ortigas, Philippines Richland United Solutions Inc. Full time $70,000 - $120,000 per year

    The Telemarketing Team Leader is responsible for supervising and guiding a team of telemarketing specialists to achieve sales goals and ensure excellent client service. Duties include monitoring team performance, coaching and motivating members, handling escalated client concerns, developing sales strategies, and ensuring smooth execution of telemarketing...

  • Telemarketer

    2 weeks ago

    Ortigas, Philippines South Asialink Finance Corporation Full time ₱15,000 - ₱160,000 per year

    Job Summary:Responsible for achieving sales growth and targets through implementation of sales strategies and management of loan partners and dealers.Job Requirements:College Graduate any business related courseWith or without sales experience.Work experience in Telemarketer is advantage.Expert in customer care and relationship-building.Hardworking and can...

  • Telemarketing Agent

    2 weeks ago

    Ortigas, Philippines JOB CONNECT RESOURCES INC. Full time ₱120,000 - ₱300,000 per year

    A telemarketing job description involves using the telephone to interact with potential customers by making outbound calls or answering inbound inquiries to promote and sell products or services, answer questions, generate sales, and build customer relationships.Key ResponsibilitiesProspecting & Sales:Conducting cold calls from a phone directory to sell...

  • Customer Service Representative

    1 week ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time ₱250,000 - ₱450,000 per year

    CUSTOMER SERVICE REPRESENTATIVEWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER SERVICE REPRESENTATIVE?Your role of Customer Service...

  • Customer Service Representative

    2 days ago

    Ortigas, Metro Manila, Philippines Asia Teleservices, Inc. Full time ₱40,000 - ₱60,000 per year

    We are seeking a dedicated and professional Customer Service Representative (CSR) who can speak any of the following: Tamil, Punjabi, Hindi, Telugu, Urdu to join our team. The CSR will handle customer inquiries, resolve issues, and deliver exceptional service through inbound and outbound calls and emails. The ideal candidate will represent the company...

  • Customer Service Representative

    1 week ago

    Ortigas, Metro Manila, Philippines Risewave Consulting Inc. Full time ₱150,000 - ₱250,000 per year

    Job Description:We are looking for dedicated Customer Service Representatives (CSR) to join our growing team. The CSR will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction.Key Responsibilities:Answer incoming calls, chats, or emails from customers in a...

  • Telemarketing Assistant

    1 week ago

    Manila, National Capital Region, Philippines GuildSteam Full time ₱240,000 - ₱300,000 per year

    Part-Time Telemarketing Assistant - Work from Home (U.S. Company) We're GuildSteam, a Colorado-based U.S. company that connects global talent with US companies and we are seeking a highly motivated Telemarketing Assistant to help us grow our client base. If you have at least 1 years of experience in cold outreach, we'd love to hear from you. This is a...

  • Customer Service Representative

    2 weeks ago

    Ortigas, Philippines Satellite Office Solutions Full time ₱240,000 - ₱600,000 per year

    CUSTOMER SERVICE REPRESENTATIVEWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER SERVICE REPRESENTATIVE ?We are seeking a proactive and...