Customer Success Liaison

4 days ago

Pagadian, Zamboanga Peninsula, Philippines VA Masters Full time ₱900,000 - ₱1,200,000 per year

Job Overview

We are a rapidly growing company dedicated to providing exceptional client service. We're seeking a proactive and highly organized Customer Success Liaison to join our team. In this role, you'll be the main point of contact for clients, ensuring smooth job scheduling, progress updates, and high-quality service delivery. You'll work closely with internal teams to keep operations running efficiently in a fast-paced environment.

Key Responsibilities

  • Act as the primary liaison for business clients, handling inquiries and ensuring clear, timely communication.
  • Schedule and assign jobs to the appropriate engineers, based on client requirements and job details.
  • Provide clients with regular updates on job progress, managing changes quickly and effectively.
  • Prepare and deliver accurate job reports and invoices, including handling additional requirements when needed.
  • Collaborate with internal teams to meet service level agreements (SLAs) and escalate issues as necessary.
  • Maintain client records, manage account-specific admin, and support smooth customer account management.
  • Oversee job adjustments ("uplifts") by communicating and securing approvals from clients.
  • Ensure all services meet or exceed client expectations.

Mandatory Skills

  • Experience in customer service, client management, or job scheduling in a high-demand setting.
  • Excellent communication skills, both written and verbal.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Proficiency with Microsoft Office, CRM platforms, and scheduling tools.
  • Positive team player, able to collaborate across departments.

Preferred Skills

  • Background in dispatch, operations, or B2B client services.
  • Familiarity with client account management, reporting, and invoicing.
  • Adaptability to new systems and tools.
  • Strong problem-solving mindset with a client-first approach.

Why Join Us

You'll be part of a collaborative team where your work directly impacts client satisfaction and retention. We offer opportunities for growth, a dynamic environment, and a culture that values efficiency, clear communication, and exceptional service.

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