Customer Success Liaison
4 days ago
Job Overview
We are a rapidly growing company dedicated to providing exceptional client service. We're seeking a proactive and highly organized Customer Success Liaison to join our team. In this role, you'll be the main point of contact for clients, ensuring smooth job scheduling, progress updates, and high-quality service delivery. You'll work closely with internal teams to keep operations running efficiently in a fast-paced environment.
Key Responsibilities
- Act as the primary liaison for business clients, handling inquiries and ensuring clear, timely communication.
- Schedule and assign jobs to the appropriate engineers, based on client requirements and job details.
- Provide clients with regular updates on job progress, managing changes quickly and effectively.
- Prepare and deliver accurate job reports and invoices, including handling additional requirements when needed.
- Collaborate with internal teams to meet service level agreements (SLAs) and escalate issues as necessary.
- Maintain client records, manage account-specific admin, and support smooth customer account management.
- Oversee job adjustments ("uplifts") by communicating and securing approvals from clients.
- Ensure all services meet or exceed client expectations.
Mandatory Skills
- Experience in customer service, client management, or job scheduling in a high-demand setting.
- Excellent communication skills, both written and verbal.
- Strong organizational skills with the ability to manage multiple priorities.
- Proficiency with Microsoft Office, CRM platforms, and scheduling tools.
- Positive team player, able to collaborate across departments.
Preferred Skills
- Background in dispatch, operations, or B2B client services.
- Familiarity with client account management, reporting, and invoicing.
- Adaptability to new systems and tools.
- Strong problem-solving mindset with a client-first approach.
Why Join Us
You'll be part of a collaborative team where your work directly impacts client satisfaction and retention. We offer opportunities for growth, a dynamic environment, and a culture that values efficiency, clear communication, and exceptional service.
-
Customer Service Team Member
4 days ago
Pagadian, Zamboanga Peninsula, Philippines Bunnings Full time ₱112,512 - ₱147,456 per yearJoin us and experience Bunnings from the other side of the counterWhat's in it for you when you're part of our team:Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a fewFree standard OnePass membershipAccess to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work...
-
HR Operations Supervisor
2 weeks ago
Pagadian, Zamboanga Peninsula, Philippines Strategic Alternative Corp. Full time ₱480,000 - ₱720,000 per yearWe are looking for a results-driven HR Supervisor to lead the HR functions for our Port Employees. The successful candidate will oversee Recruitment, Payroll and Billing, Performance Management, Employee and Labor Relations, and Training, with a strong emphasis on handling employment cases to mitigate risks.This is a challenging and rewarding opportunity for...
-
Retail Sales Supervisor
6 days ago
Pagadian, Zamboanga Peninsula, Philippines WINSTORM ROYAL INC. Full time ₱1,200,000 - ₱2,400,000 per yearJob Title: Retail Supervisor – Infinix MobileLocation: Pagadian CityJob Type: Full-TimeDepartment: Sales / Retail OperationsReports To: Regional Sales Manager / Head OfficeJob OverviewInfinix Mobile is seeking a results-driven Retail Supervisor to oversee and grow our dealer network within the assigned region. This role serves as the key link between the...
-
Receptionist/Gym Trainer
2 weeks ago
Pagadian, Zamboanga Peninsula, Philippines Centralli Gym Full time ₱15,000 - ₱45,000 per yearAbout the role We are seeking a friendly and professional Receptionist to join our team at Centralli Gym' in Zamboanga City Zamboanga Del Sur. In this full-time role, you will be the first point of contact for our customers, providing exceptional customer service and ensuring the smooth day-to-day operations of our gym.What you'll be doingGreeting and...
-
Client Care Consultant
4 days ago
Pagadian, Zamboanga Peninsula, Philippines Visa Full time ₱900,000 - ₱1,200,000 per yearCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...
-
Area Sales Coordinator
6 days ago
Pagadian, Zamboanga Peninsula, Philippines Lifestrong Marketing Full time ₱800,000 - ₱1,200,000 per yearJob Overview: Responsible for executing and coordinating trade marketing activities within a specific geographic area to enhance brand presence, increase product visibility, and drive sales at retail and wholesale locations. This role works closely with the sales and marketing teams to implement strategies that align with the company's overall brand...
-
Logistics and Distribution Manager
6 days ago
Pagadian, Zamboanga Peninsula, Philippines Puting Manok Corp. Full time ₱900,000 - ₱1,200,000 per yearAbout the role We are looking for an experienced Logistics and Distribution Manager to join our team at Puting Manok Corp. in Pagadian City, Zamboanga Del Sur. In this full-time position, you will be responsible for overseeing the efficient and effective management of our logistics and distribution operations. You will play a crucial role in ensuring the...
-
Director - Product Operations
1 week ago
Pagadian, Zamboanga Peninsula, Philippines Visa Full time ₱2,000,000 - ₱2,500,000 per yearCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...
-
Beauty Advisor Coordinator
6 days ago
Pagadian, Zamboanga Peninsula, Philippines Lifestrong Marketing Full time ₱900,000 - ₱1,200,000 per yearTrade Promo Execution and MonitoringCoordinate and implement trade marketing initiatives, including in-store promotions, point-of-sale (POS) materials, displays, and merchandising activities.Ensure the consistent execution of brand standards across retail and wholesale channels.Work closely with sales teams to align trade activities with overall sales...
-
Senior Cashier
6 days ago
Pagadian, Zamboanga Peninsula, Philippines Prince Retail Group of COmpanies Full time ₱150,000 - ₱250,000 per yearAbout usPrince Retail Group of Companies' is a leading retail conglomerate with a diverse portfolio of brands across the Philippines. With a strong focus on customer service, we are dedicated to providing high-quality products and creating exceptional shopping experiences. As a growing company, we are always looking for talented individuals to join our team...