Team Leaders

4 days ago

Cebu City, Central Visayas, Philippines Tasks Everyday | Teams Full time $40,000 - $60,000 per year

Details

TASKSEVERYDAY

World's leading Virtual Assistant and customer service company since 2003. Featured on CNN, CBC and a lot of media for our services. With offices around the Globe and headquartered in the US & offices at India and Philippines

We are looking for:

TEAM LEADERS / TEAM MANAGERS / OPERATIONS MANAGERS

Core Responsibilities:

  • Responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
  • Ensure compliance with all established policies and procedures.
  • Assist and work directly with top management.
  • Integral in crafting new policies, work as a problem solver, offer expert guidance to all team members, and be ready to roll up his/her sleeves to do any work anytime.
  • Evaluates direct reports and provides formal counselling and mentoring to staff
  • Develop individual & team goals and implement plans to carry out objectives
  • Maximizes potential of subordinates through coaching, development and effective performance management methods.
  • Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage & training, provision of excellent clientele service.
  • Oversee and direct the activities of a number of processes & campaigns along with team lead & staff assigned to the campaign.
  • Responsible for communication of strategy, initiatives and performance metrics.
  • Defines and manages group/team structures and resource levels to support business needs.
  • Proactive in delivering work, tracking client issues and maintaining all correspondence and issue resolution.
  • Works with Operations Manager for TM/TL roles in workforce planning by examining business needs, investigating and evaluating staff scheduling, preparing and allocating staff resources.
  • Seeks to continually improve service delivery by reviewing team performance.
  • Effectively address any performance issue and work with OM and HR for recommendation and implement any necessary corrective actions.

Job Qualifications:

  • A graduate of any Bachelor's Degree
  • Naturally great with people especially on phones
  • At least 3 years(s) of working experience in the related field is required for this position; preferably Program manager / Assistant Manager/ Operation Manager specializing in BPO operations and management
  • At least 1-2 years Team Lead Official experience
  • Strong computer skills required, especially using MS office applications.
  • Ability to multi-task and work in a fast paced environment, problem solving and analytical skills.
  • Ability to think logically, communicate clearly with a wide range of users on a wide range of issues.
  • Strong organizational, analytics and managerial skills
  • Ability to build productive business relationships with teams and clients.
  • Ability to self-manage, self-motivate and be accountable for assignments and related deadlines.
  • Proactive and competent with strong presentation skills.

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