Operations Manager

2 days ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱1,800,000 - ₱3,600,000 per year


Position Title: Ops Manager - Retail (Cebu) | Onsite
Account Type: Retail

Start Date: August 15

Support Type: Voice

Work Setup: Fully Onsite in Cebu

Shift & Rest Days: 24/7 schedule

Educational Qualification: Bachelor's Degree

Work Experience:

  • At least 4 years of experience as an Operations Manager or Senior Group Leader in any industry, preferably in retail
  • Capable of managing three Assistant Managers and conducting business reviews

Key Responsibilities:

  • Team Leadership & Development: Lead and mentor call center supervisors, coach teams on best practices, promote a culture of accountability and continuous improvement, and oversee hiring, coaching, and staff performance.
  • Performance Management & Monitoring: Track and manage KPIs, performance metrics, and productivity standards; analyze team and individual performance to identify trends and areas for improvement; and implement strategies to boost revenue and profitability.
  • Operational Excellence & Strategy: Develop and execute strategies to enhance productivity, customer satisfaction, and employee engagement; evaluate team results and objectives; and continuously improve call center operations.
  • Customer Service & Quality Assurance: Implement customer satisfaction initiatives, resolve operational issues, ensure compliance with industry regulations and quality standards, and collect customer feedback for ongoing improvement.

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