Operations Manager
5 days ago
Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.
When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.
From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.
Job Summary:
The Operations Manager is responsible for leading and optimizing the daily operations of assigned business units. This role ensures operational excellence, drives continuous improvement, and fosters a high-performance culture aligned with strategic objectives. The Operations Manager leverages data-driven decision-making, digital tools, and agile methodologies to enhance productivity, customer satisfaction, and cost efficiency.
Key Roles & Responsibilities:
- Culture & Environment: Foster an inclusive, collaborative, and psychologically safe work environment that promotes innovation, well-being, and team engagement.
- Governance & Compliance: Ensure adherence to organizational policies, regulatory requirements, and ethical standards.
- Performance Enablement: Implement modern performance management practices including real-time feedback, coaching, and development planning.
- Operational Excellence: Utilize practical problem-solving methodology, automation, and process improvement tools to streamline workflows and eliminate inefficiencies.
- Strategic Leadership: Translate strategic goals into actionable plans. Lead transformation initiatives and change management efforts.
- Stakeholder Engagement: Build strong relationships with internal and external stakeholders. Ensure transparent communication and alignment across teams.
- Financial Stewardship: Monitor and manage budgets, forecast resource needs, and identify cost-saving opportunities.
- Talent Development: Lead recruitment, onboarding, and upskilling initiatives. Champion employee growth through mentoring and career pathing.
- Digital Fluency: Advocate for and implementing digital solutions to enhance operational capabilities and customer experience.
- Other Duties: Perform additional responsibilities as required to support business continuity and growth.
Competencies, Skill, Knowledge & Abilities:
- Continuous Learning & Growth Mindset
- Systems Thinking & Strategic Agility
- Customer Centricity & Experience Design
- People Leadership & Emotional Intelligence
- Innovation & Change Leadership
- Data Literacy & Analytical Thinking
- Collaboration & Cross-functional Teaming
- Project & Program Management
- Digital Transformation & Automation Awareness
- Risk Management & Decision-Making
Education, Experience & Certifications Basic Requirements:
- Bachelor's degree in any Business-related course, Operations Management, or related field
- Minimum 2 years of leadership experience in a shared services or IT-enabled environment
- Certifications in Lean Six Sigma, Agile, or Project Management are a plus
Job Types: Full-time, Permanent
Benefits:
- Company events
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Work from home
Work Location: In person
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