Assistant Manager

2 days ago

Iloilo City, Western Visayas, Philippines PEO Consulting Limited Full time ₱500,000 - ₱750,000 per year


Job Title: Assistant Manager Voice and Accent Training
Campaign: Insurance
Location: Iloilo
Work Setup: Onsite
Salary Range: 37, ,000

Job Summary:

We are seeking a highly skilled Assistant Manager Voice and Accent Training to enhance the communication proficiency of our customer service representatives. The ideal candidate will have a strong background in voice and accent coaching, language training, and business communication to ensure high-quality interactions with clients. This role will focus on training, mentoring, and continuous improvement initiatives to optimize agent performance.

Key Responsibilities:
  • Conduct Voice and Accent Training, Business Communication (BQ) support, and Pre-Process Training for new hires and existing employees.
  • Develop and implement training modules focusing on accent neutralization, pronunciation, intonation, and grammar to enhance communication effectiveness.
  • Assess trainees communication skills and provide individualized coaching to bridge gaps.
  • Collaborate with operations, quality, and training teams to identify communication improvement areas and develop tailored interventions.
  • Monitor and evaluate the effectiveness of training programs and provide feedback to stakeholders.
  • Keep abreast of industry trends, best practices, and new methodologies in voice and accent training.
  • Support training needs analysis and recommend improvements based on performance data and feedback.
  • Provide mentoring and coaching sessions to enhance employees' soft skills and confidence in handling customer interactions.
Qualifications:
  • Minimum of 2 years of experience in training, preferably in Voice and Accent or Language Training.
  • Strong knowledge of phonetics, pronunciation, grammar, and intonation patterns relevant to international customer service.
  • Prior experience in conducting business communication training is an advantage.
  • Excellent verbal and written English communication skills.
  • Ability to assess and develop training strategies to improve language proficiency.
  • Strong interpersonal skills with the ability to coach, mentor, and engage trainees effectively.
  • Experience in the insurance industry or BPO setting is a plus.
  • Willing to work onsite in Iloilo.

Qualified Candidates should send CV to



Working Place:

Iloilo

  • Assistant Manager

    1 week ago

    Iloilo City, Western Visayas, Philippines Kavi Global Full time ₱1,200,000 - ₱2,400,000 per year

    We are hiring experienced professionals to join our healthcare claims processing team as Assistant Managers. In this role, you will support the Call Center Operations Manager and help lead a team of approximately 25 Claim Resolution Specialists. You'll focus on performance monitoring, coaching, and process improvement to ensure operational success.Ideal...

  • Assistant Manager

    1 week ago

    Iloilo City, Western Visayas, Philippines JBW Managed Services and Consulting Corp Full time ₱800,000 - ₱1,200,000 per year

    Assistant Manager – BPO (Healthcare / Revenue Cycle Management)Location:On-site, Iloilo CityEmployment Type:Full-TimeWe are looking for anAssistant Managerwith strong experience inHealthcare Revenue Cycle Management (RCM)to oversee day-to-day operations and ensure smooth delivery of services within a healthcare BPO environment.Key Responsibilities:Lead and...

  • Assistant Manager

    1 week ago

    Iloilo City, Western Visayas, Philippines Kavi Global Full time ₱800,000 - ₱1,200,000 per year

    Company DescriptionKavi Global is a leading data analytics and AI software, solutions, and services firm recognized by Gartner. Our solutions automate data-driven decision making, enabling clients to be more productive and competitive. With expertise in business and technology, we deliver comprehensive consulting and support services across industry-leading...

  • Assistant Manager

    2 days ago

    Iloilo City, Western Visayas, Philippines WNS Global Services, Inc. Full time

    Job Summary:The Assistant Manager/Team Lead is responsible for managing, coaching, and guiding a team of customer services representatives to achieve performance targets and deliver excellent customer experiences. This role ensures operational efficiency, adherence to company policies, and the professional development of team members.Key...

  • Assistant Manager

    2 weeks ago

    Iloilo City, Western Visayas, Philippines WNS Global Services, Inc. Full time ₱250,000 - ₱600,000 per year

    Job DescriptionAssistant Manager will manage team of 15-20 staff and will be responsible for day-to-day operations. This role also requires him/her to liaise with the clients on a daily/weekly basis and ensure contractual deliverables are met.Drive team performance, KPI management, reporting, absenteeism, attrition, etc.Manage customer/client escalations...

  • Assistant Manager – Healthcare RCM

    43 minutes ago

    Iloilo City, Western Visayas, Philippines JBW Managed Services and Consulting Corp Full time ₱1,500,000 - ₱3,000,000 per year

    Assistant Manager – BPO (Healthcare / Revenue Cycle Management)Location: On-site, Iloilo CityEmployment Type: Full-TimeWe are looking for an Assistant Manager with strong experience in Healthcare Revenue Cycle Management (RCM) to oversee day-to-day operations and ensure smooth delivery of services within a healthcare BPO environment.Key...

  • Assistant Manager with Healthcare Revenue Cycle Management

    1 week ago

    Iloilo City, Western Visayas, Philippines JBW Managed Services and Consulting Corp Full time ₱800,000 - ₱1,200,000 per year

    Assistant Manager – BPO (Healthcare / Revenue Cycle Management)Location: On-site, Iloilo CityEmployment Type: Full-TimeWe are looking for an Assistant Manager with strong experience in Healthcare Revenue Cycle Management (RCM) to oversee day-to-day operations and ensure smooth delivery of services within a healthcare BPO environment.Key...

  • Assistant Manager- Process Training

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Teknowiz Full time ₱900,000 - ₱1,200,000 per year

    Job Title- Assistant Manager- Process TrainingLocation- Megaworld, ILO(Onsite)Shift- Night ShiftReq 3-5 yrs of experience in training in BPO setting.Responsibilities1- Design and deliver process-specific training for new hires and tenured employees.2- Collaborate with operations and quality teams to identify training needs and develop targeted learning...

  • Assistant manager Info- security and Compliance

    1 week ago

    Iloilo City, Western Visayas, Philippines T3Cogno Full time ₱1,500,000 - ₱2,500,000 per year

    Hello Philippines We're Hiring – Assistant Manager (Compliance & Information Security)Location: Iloilo, PhilippinesExperience: 6–9 yearsCompensation: Attractive package Role OverviewWe are looking for an Assistant Manager – Compliance & Information Security with strong expertise in Compliance, Information Security, and BCM domains. The ideal candidate...

  • Assistant Manager

    1 week ago

    Iloilo City, Western Visayas, Philippines EXL Service Full time ₱250,000 - ₱500,000 per year

    Job DescriptionJoin our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and...