Training and Operations Support Lead

2 weeks ago

F The Globe Tower, Philippines Globe Group Full time ₱900,000 - ₱1,200,000 per year

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description -Deliver technical and customer service training
-Run pop-up reinforcements for SVs/CFS i.e. BITES Express
-Manage toolkits and job aids i.e. BITES
-Track daily NPS loopbacks and performance metrics
-Other CFS Ops needs i.e. CFS uniforms

DUTIES AND RESPONSIBILITIES:

Technical Training

  • Develop training materials and delivers training courses related to process, standards and new promos

  • Plan and schedule the delivery of learning activities, based on learning objectives. Manage the delivery of programs of learning.

  • Customize formal and informal learning activities, incorporating relevant business scenarios and case studies

  • Deliver training involving process, standards and new promos

  • Supports sales driven campaigns and initiatives from Broadband Marketing

BB Advocacies

  • Conducting FiberLab demo tour to onboard Globe employees in Broadband technology and IoT

  • Arranging Field Immersion schedule for all Globe employees' request

  • Oversee and plan social media posting

  • Support Ambassadors' program in conducting cascade on latest promo and announcements

  • Support in organizing events, workshops, and activities aimed at boosting morale and fostering a positive work culture, such as Monthly Celebrations, Town halls and Team building

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

  • Managed Reports Operations Manager

    2 weeks ago

    F The Globe Tower, Philippines Globe Group Full time ₱1,200,000 - ₱2,400,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description A Managed Report Operations Manager is responsible for the operationalization and maintenance of dashboards and recurring report. He is...

  • Fraud Operation Analyst

    3 days ago

    F The Globe Tower, Philippines Globe Group Full time ₱900,000 - ₱1,200,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description We are seeking a proactive and detail-oriented Fraud Analyst to join our Fraud Risk & Revenue Assurance team. The successful candidate will...

  • HR Service Delivery Manager

    2 weeks ago

    F The Globe Tower, Philippines Globe Group Full time ₱1,500,000 - ₱2,500,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Oversee and manage the shared services function within the organization. Leads a team of professionals and work collaboratively with...

  • Service Delivery

    3 days ago

    F The Globe Tower, Philippines Globe Group Full time ₱900,000 - ₱1,200,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Digital Operations Supervisor oversees the daily operations of Globe's digital platforms, ensuring incidents are resolved promptly,...

  • Change Management Partner

    2 days ago

    F The Globe Tower, Philippines Globe Group Full time ₱1,200,000 - ₱2,400,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description A Change Management Partner will play a key role in ensuring that the project or rollout meets its objectives by increasing employee...

  • Data Office Head

    2 days ago

    F The Globe Tower, Philippines Globe Group Full time ₱1,500,000 - ₱3,000,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Data Office Head leads the establishment of a robust data foundation for Globe, serving as the "data owner" and driving strategic data...

  • Tier 1 Service Manager

    2 weeks ago

    F The Globe Tower, Philippines Globe Group Full time ₱900,000 - ₱1,200,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Tier 1 Service Manager acts as point of contact (POC) for customers on after sales operational mattersDUTIES AND RESPONSIBILITIESAct as...

  • Customer Success

    2 weeks ago

    F The Globe Tower, Philippines Globe Group Full time ₱1,500,000 - ₱2,500,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Responsible for delivering a best-in-class experience for Roaming and International Outbound customers. Focused on driving efficiency and...

  • Postpaid Acquisitions Manager for Digital and Outbound Channels

    3 days ago

    F The Globe Tower, Philippines Globe Group Full time ₱1,500,000 - ₱2,500,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Digital Lifecycle Growth Manager is responsible for designing, developing, and executing customer lifecycle programs across digital...

  • Head of Inbound International

    5 days ago

    F The Globe Tower, Philippines Globe Group Full time ₱2,000,000 - ₱2,500,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Leads overall management of the Inbound International portfolio. Partners with global carrier partners and vendors on driving innovation...