Fraud Operation Analyst

4 hours ago

F The Globe Tower, Philippines Globe Telecom Full time ₱80,000 - ₱120,000 per year

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description We are seeking a proactive and detail-oriented Fraud Analyst to join our Fraud Risk & Revenue Assurance team. The successful candidate will be responsible for safeguarding our organization and customers from existing and emerging threats through continuous monitoring, in-depth investigation, and proactive fraud prevention across various platforms and networks. This role is integral to our fraud detection operations and forensics investigation team to further enhance our fraud detection & mitigation strategies. The position is open to individuals with experience in fraud or analytics, as well as recent graduates who demonstrate strong analytical skills, high integrity, and a passion for learning.

Key Responsibilities:

  • Detection: 

Monitor transactional activities and perform timely detection of potential fraudulent behavior across sales and after-sales processes.

Perform monitoring, detection, and analysis of transactions and usage data across multiple platforms to identify potential fraudulent activity.

  • Investigation:

Conduct daily investigations and analysis of flagged or suspicious transactions.

Conduct thorough investigations into fraud cases to determine root cause, impact, and recommend effective mitigation strategies

Conduct field operations to gather additional facts and details

Acts as court witness for investigation cases handled

  • Collaboration with Working Teams:

Coordinate with internal support teams and business units to validate issues and escalate cases as needed.

Collaborate with diverse internal and external stakeholders to ensure investigation findings are actioned and to support cross-functional risk initiatives.

  • Data Insighting & Risk Assessment:

Provide data-driven insights to improve fraud controls, detection tools,  and operational processes.

Proactively conduct risk assessments on new and existing products and services to identify and address potential vulnerabilities

  • Others:

Prepare and submit daily and weekly reports summarizing investigation findings and insights

Develop knowledge and expertise in fraud risks related to sales, subscriptions, billing, customer management and new technologies

Research and stay current on emerging fraud trends and techniques to anticipate and prevent future losses.

Qualifications:

  • Bachelor's degree in Business, Economics, Statistics, Information Technology, Engineering, or related fields.

  • 1–2 years of experience in fraud detection, risk management, investigations, analytics, or operations is preferred.
    – Motivated fresh graduates with strong analytical thinking and attention to detail are welcome to apply.

  • Intermediate proficiency in Excel and basic SQL or data tools is a must.

  • Strong analytical and critical thinking skills.

  • High sense of ownership, integrity, and accountability

  • Good communication skills and ability to work collaboratively with cross-functional teams.

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

  • Dashboarding, Insighting and Operational Analyst

    2 weeks ago

    F The Globe Tower, Philippines Globe Group Full time ₱1,200,000 - ₱2,400,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Enhance customer experience and driving business growth through data-driven analytics and reporting.1. Collecting, analyzing, and...

  • Managed Reports Operations Manager

    2 weeks ago

    F The Globe Tower, Philippines Globe Group Full time ₱1,200,000 - ₱2,400,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description A Managed Report Operations Manager is responsible for the operationalization and maintenance of dashboards and recurring report. He is...

  • Service Delivery

    3 hours ago

    F The Globe Tower, Philippines Globe Group Full time ₱900,000 - ₱1,200,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Digital Operations Supervisor oversees the daily operations of Globe's digital platforms, ensuring incidents are resolved promptly,...

  • Analytics Governance Manager

    3 hours ago

    F The Globe Tower, Philippines Globe Telecom Full time ₱600,000 - ₱900,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Data Quality Operations Manager is accountable for the operational execution of the Data Quality Framework. While adhering to defined...

  • Data Analyst

    3 hours ago

    Manila (One Ayala Tower ), Philippines ING Full time ₱23,000 - ₱69,000 per year

    DATA ANALYST (Credit Risk)Your role and work environment As a Data Analyst you'll be responsible for data analysis and data collection activities to support credit risk model monitoring and/or model validation activities. It has a key role in supporting the ING's global data management strategy and is focused on providing business insights through the...

  • Research Analyst, ESG

    1 week ago

    PH - MANILA AYALA TOWER ONE S&P Global Full time ₱1,500,000 - ₱3,000,000 per year

    About the Role:Grade Level (for internal use):07S&P Global Sustainable 1The Role: Research Analyst, ESG The Team:  S&P Global is one of the leading providers of ESG data for investors, corporates, and other stakeholders. ESG creates Value for our Clients; Value for Investors in mitigating the risk of long-term investments and Value to Corporates through...

  • Business Analyst

    3 hours ago

    Manila (One Ayala Tower ), Philippines ING Full time ₱360,000 - ₱720,000 per year

    In this role, you will focus on data management, data requirements, data definition & mapping, data quality and data remediation for business related background topics.You will participate in a squad as a Business Analyst within D&R. As an expert, you deliver the necessary knowledge and skills to make standard and best products/services for our data...

  • Data and Analytics Roles

    2 hours ago

    Manila (One Ayala Tower ), Philippines ING Full time ₱400,000 - ₱800,000 per year

    We are seeking talented individuals for various positions for our Data & Analytics team.Open Roles:Data Delivery WB DataData Operations Professional – Data ControlData Analyst for Credit Risk Data Remediation Data AnalystData Analyst for Credit Risk Modeland more roles such as Business Analyst to be published soon.Multiple roles will involve one or more...

  • Data Analyst

    3 hours ago

    PH - MANILA AYALA TOWER ONE OSTTRA Full time $80,000 - $120,000 per year

    About the Role:Grade Level (for internal use):07The Team: Security Management team aims to create an integrated risk management framework by interconnecting security reference identifiers. We work on product focused integration processes aimed at building a cross-referenced framework which help create value for our clients. The team deals in ingestion of...

  • Manager, Service Excellence and Digital Operations

    3 hours ago

    Exquadra Tower, Pasig City, Philippines Grab Full time ₱800,000 - ₱1,200,000 per year

    Company Description About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to...