Spanish CSR

2 weeks ago

Quezon City, National Capital Region, Philippines HGS Full time ₱150,000 - ₱250,000 per year

As a
Customer Service Representative
, you'll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on people's day We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer inquiries, connect with customers about their experience, exercise emotional intelligence and follow guidelines to ensure every customer is taken care of, with a personal touch.

So, what does a day in life for a Customer Service Representative look like?

  • Communicate with customers through inbound calls, outbound calls and email channels
  • Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions
  • Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information
  • Document customer needs, interactions and outcomes in the appropriate tool or system
  • Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators

Why Choose Us

HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 900 of the world's leading brands, HGS is the perfect place to build your future Plus, Working With HGS Comes With Benefits Like

  • Retirement Package
  • HMO on Day 1
  • Career advancement in a fast growing organization
  • People focused environment where you'll make lifetime connections and friendships

What We Are Looking For

So what really makes a great Customer Service Representative? Think of yourself as a problem solver who will have the opportunity to make an amazing impact on people's day If you're compassionate, energetic, bold and understand how one interaction can make a big difference, you'll love this opportunity

Requirements

To be successful, you'll need these qualities

  • Senior High School / College Graduate
  • At least 6 months of Customer Service Experience in a BPO setting
  • Can speak and converse well in the Spanish Language
  • Amenable to work onsite and shifting schedule

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