CSS Team Manager

Company Description

Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia's original and #1 digital mortgage brand - and the iconic Aussie franchise.

Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer's agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before. Lendi Group's loan book is more than $100b and it was named Australia's Aggregator of the Year for 2024.

Why Join Us?

• Innovation at Our Core– We challenge the status quo and push boundaries to create better solutions.
• Work with the Best– Collaborate with some of the brightest minds in fintech, financial services, and strategy.
• Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance.
• Grow & Evolve – Develop your skills and advance your career in a fast-moving, purpose-driven environment.

Job Description

CSS Team Manager

As a Team Manager, you will be assisting a team who provide loan processing, compliance and 'back of house' support to our rapidly growing national team of Brokers, this fast-paced and varied role will see you accountable for (but not limited to):

Responsibilities:

• Pre and Post Submission Loan Application and Client Expectations Management
• Managing of Client Solutions Staff who are liaising with Brokers and Lenders to ensure that loans applications are submitted timely
• Coach and mentor to drive performance
• Work closely with key stakeholders—including franchisees, brokers, and lenders—to enhance the overall quality and completeness of submitted loan files.
• Drive initiatives that support faster processing such as achieving 'one-touch' unconditional approvals, reducing Manual Information Requests (MIRs), and ensuring alignment with defined Objectives and Key Results (OKRs).
• Identify and implement process improvements to streamline operations, minimize rework, and improve client experience through operational excellence and high-quality submissions

Qualifications

• Minimum of 2 years of previous management experience
• Must have lending/broker/finance support experience, preferably in credit assessment with exposure to entire application processes from submission to settlement
• A strong understanding and previous exposure to the Australian mortgage market
• Business/Commerce/Finance degree or diploma preferred but not essential
• Self-motivated with a desire to exceed expectations
• Ability to multitask and improve efficiencies
• Ability to handle multiple tasks at once, delegate and prioritise as appropriate, based on the situation
• A high degree of competency in computer and web applications
• Excellent written, oral and interpersonal communication skills; including a strong and fluent command of English
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment.
• As a leadership role, should be available to work onsite at least twice per month, or more as required, to ensure effective team management and collaboration

Additional Information

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office.
• A holistic wellbeing programs offering 24/7 support to enable our team to thrive at home and work.
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human.These values are part of our DNA—helping us attract, engage, and grow the right talent while building best-in-class products. Together with our principles, they guide how we collaborate, support one another, and make decisions to drive progress with purpose.

We're committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

This is an opportunity to shape the future of a fast-growing, purpose-driven company that's transforming the homeownership journey.

Ready to contribute to Lendi Group's next chapter? Apply now and be part of something big