CS Specialist

2 days ago


Manila, National Capital Region, Philippines Bitget Full time ₱600,000 - ₱1,200,000 per year

About us

Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via

Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.

We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget

About the role

As a Investigate Unit Specialist, you will play a crucial role in maintaining high customer satisfaction levels within our buy crypto product and services. You will be responsible for handling complicated inquiries from our customers via email, Lark, Telegram, and other channel systems. Additionally, you will collaborate closely with the all the CS teams to provide feedback and improve workflow processes. Support will include but not limited to customer queries, complaints, and identification approval processes.

What you'll do

  • Respond to backend escalated tickets promptly and professionally through email, Lark, Telegram, and other communication channels.
  • Collaborate with different teams to address customer feedback, improve processes, and enhance the overall user experience.
  • Maintain a deep understanding of our products and services to provide accurate and informative responses to customer inquiries.
  • Handle customer complaints, any special cases or ad hoc tasks.
  • Ensure that customer inquiries are addressed efficiently, and issues are resolved to the customer's satisfaction.
  • Keep up-to-date with industry trends and market changes to provide informed responses to customer questions.
  • Work closely with other customer support specialists to share insights and best practices.
  • Assist in identifying and documenting common customer issues to help improve our products and services.

What you'll need

  • At least 3-5 years of proven experience in investigation within a contact center, BPO, or Web3 customer support environment.
  • Excellent written and verbal communication skills.
  • Strong customer service orientation with a dedication to providing exceptional support.
  • Ability to work collaboratively within a team.
  • Attention to detail and problem-solving skills.
  • Familiarity with cryptocurrency and blockchain technology is a plus.
  • Fluent in Chinese and English
  • Shift Hours: 5 working days on a rotational schedule

Why Bitget?

  • Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
  • We are a global company with staff members from over 50 different countries and regions
  • We are growing and looking for world-class ambitious talents to help us continue this journey
  • We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
  • We offer competitive salaries and benefits
  • Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it

If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.



  • Manila, National Capital Region, Philippines TDCX MY Full time ₱600,000 - ₱1,200,000 per year

    Job description• Provide support to E-payment users via phone call, chat and email.• Verify all required details have been submitted with application for processing.• Verify application details and merchant identity.• Investigate and compare the items sold on the merchant's website to informationprovided on the partner account, such as product...


  • Manila, National Capital Region, Philippines Tala Full time ₱1,200,000 - ₱2,400,000 per year

    About TalaTala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by the Fortune Impact 20 list, CNBC's Disruptor 50 five...


  • Manila, National Capital Region, Philippines Regroup Mass Notification Full time ₱1,200,000 - ₱2,400,000 per year

    Regroup Mass Notification — a global company with headquarters in Dallas — is looking for a Revenue Assurance Specialist & Sales Operations QA. Regroup believes in working with talented yet humble people who care about our core mission: Keeping communities and organizations safe and informed.We are looking for a detail-oriented and process-driven Revenue...


  • Manila, National Capital Region, Philippines Regroup Mass Notification Full time ₱900,000 - ₱1,200,000 per year

    Regroup Mass Notification — a global company with headquarters in Dallas —  is looking for a Revenue Assurance Specialist & Sales Operations QA. Regroup believes in working with talented yet humble people who care about our core mission: Keeping communities and organizations safe and informed.We are looking for a detail-oriented and process-driven...


  • Manila, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time ₱300,000 - ₱600,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees-we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and...


  • Manila, National Capital Region, Philippines Coda Full time

    This role provides a balanced mix of Custom Commerce Support (40%), Product Operations & Distribution Support (40%), and Coda Internal Support (20%).The specialist will handle customer and partner inquiries for Custom Commerce flows, ensuring timely resolution and a high standard of service. In parallel, the role supports Product Operations and Distribution...


  • Manila, National Capital Region, Philippines Fresh Prints Full time ₱900,000 - ₱1,200,000 per year

    Technical Account ManagerAbout the RoleWe are seeking a Technical Account Manager to act as the bridge between our customers and our internal Sales, Customer Success, Support, and Engineering teams. This hybrid role combines pre-sales technical consultation, solution design, post-sales onboarding and adoption, and technical troubleshooting for customers.You...


  • Manila, National Capital Region, Philippines PartnerHero Full time $50,000 - $100,000 per year

    Role DetailsContract Duration: Full-timeTraining Schedule: Monday - FridayWork Schedule: 10AM – 7PM Manila TimeWork Type and Location: Full Onsite, TaguigExpected Start Date: September 25, 2025About UsPartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero's...


  • Manila, National Capital Region, Philippines PartnerHero Full time $45,000 - $60,000 per year

    Role Details Contract Duration: Full-timeTraining Schedule: Monday - FridayWork Schedule: 10AM – 7PM Manila TimeWork Type and Location: Full Onsite, Taguig (McKinley)Expected Start Date: September 25, 2025About UsPartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining...


  • Manila, National Capital Region, Philippines PartnerHero Full time ₱250,000 - ₱450,000 per year

    Role DetailsContract Duration: Full-timeTraining Schedule: Monday - FridayWork Schedule: 10AM – 7PM Manila TimeWork Type and Location: Full Onsite, Taguig (McKinley)Expected Start Date: September 25, 2025 About Us PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining...