Network Support Analyst

2 days ago

Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time ₱1,200,000 - ₱2,400,000 per year

SUMMARY

A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will act as an escalation point for the service desk for all things network related. As a Network Support Technician, you will bring your experience with Cisco, Juniper networking, and next generation firewall technologies to assist in providing superior customer experience and technology. This position requires a high level of professionalism while performing daily network support tasks as required.

RESPONSIBILITIES


• Troubleshoot end user connectivity from/to office and datacentres.


• Support and troubleshoot on premise client network stack including switches, routers, access points, and circuits e.g. DIA's and P2P.


• Be able to support any specific client requirements for voice/video/security from 3rd party Vendors.


• Create, manage, and troubleshoot next-generation firewall rules sets from vendors including Palo Alto, Meraki, and Juniper Networks.


• Support IPSec VPNs with a variety of hardware, policy-based routing and a variety of cloud based computing and multi-site, multi-platform connectivity.


• Be able to work directly with high profile clients to understand the needs and potential issues they are experiencing with network infrastructure.


• Record all work activities in a timesheet in our ticketing system (ConnectWise).


• Effectively communicate with both clients and peers ensuring timely responses.


• Participate in on-call rotation.

QUALIFICATIONS


• Working knowledge and support experience with Juniper firewalls and switches utilizing Juniper Mist and CLI.


• Excellent LAN/WAN fault diagnostic and troubleshooting skills, including in-depth knowledge of Spanning Tree, TCP/IP, DHCP, DNS, OSPF, VPN, IPSEC, QOS, NATs and ACLs.


• A thorough understanding of the OSI model, Ethernet, and TCP/IP networking concepts.


• Working knowledge of virtualization and network integration with VMware infrastructure.


• Experience with network monitoring platforms.


• Knowledge and working experience with Next Generation firewalls such as Juniper SRX, Meraki MX, and Palo Alto.


• Experience with Meraki wireless appliances.


• Ability to prioritize and multitask.


• Willingness to learn new technologies and maintain industry knowledge.


• Excellent communication and interpersonal skills.


• Work with and be a part of collaborative team environment.


• Experience working with ITSM tools such as Connect Wise Manage or similar.


• 2 + years of Networking experience


• Bachelors degree a plus


• Industry certifications a plus


• Flexibility for after hours and weekend work


• Ability to work on call rotation

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