Crisis Helpline Responder Philippines

2 days ago

Philippines Intellect Full time ₱200,000 - ₱250,000 per year

We're looking for a full time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.

About Intellect

Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey. Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered

Role & Responsibilities

  • Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
  • Conducting risk assessments, including lethality assessment for suicide cases
  • Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques
  • Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
  • Maintaining accurate and detailed call reports on key issues and referrals actioned
  • Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)
  • Supporting in the development of appropriate crisis management plans to support callers in crisis
  • Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed
Requirements
  • 1 - 3 years of experience in helplines, either in a paid or voluntary capacity
  • Preferrably with Master's Degree in Psychology/Counselling or relevant field
  • Completed training in Crisis Intervention or Suicide Prevention
  • Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases) 
  • Has the appropriate insurances required by your country
  • Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk cases

Plus Points if you:

  • have a background in mental health or emergency services
  • can effectively communicate in more than 1 language
  • maintain professional indemnity insurance

  • Public Relations Manager

    2 weeks ago

    , Metro Manila, Philippines LEX iSolutions PH Full time

    Join a Global Team Driving International Public Relations Excellence We are looking for a dynamic, globally minded Public Relations Manager to lead corporate PR initiatives, manage key partnerships, and enhance brand reputation in the Philippines. This role is ideal for professionals with strong cross‑cultural communication skills and experience in...

  • Communications Associate Manager

    2 weeks ago

    , , Philippines FWD Group Management Holdings Limited Full time

    Communications Associate Manager page is loaded## Communications Associate Managerlocations: Philippines - BGC Taguigtime type: Full timeposted on: Posted Todayjob requisition id: JR- **About FWD Group**FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in...

  • Solutions Engineer

    2 weeks ago

    , , Philippines Medium Full time

    Cobalt harnesses the transformative power of automation to elevate standards of physical safety and security in the workplace. We strive to eradicate mundane, repetitive tasks and empower people to do what they love. Eliminating these time‑consuming tasks means workplace teams can focus on serving employees with empathy. Would you like to be a part of this...

  • Marketing Communications Specialist

    3 weeks ago

    , , Philippines Robinsons Land Corp. Full time

    Marketing Communications Specialist (NUSTAR) Marketing Communications Specialist (NUSTAR) Responsibilities: Develop engaging and informative content for various marketing channels, including website copy, social media posts, blog articles, email newsletters, and promotional materials. Write clear, concise, and persuasive copy that effectively communicates...

  • Manager, Public Relations and External Communications

    2 days ago

    Philippines PEO Consulting Limited Full time $1,200,000 - $1,560,000 per year

    Job Title: Manager, Public Relations and External CommunicationsBasic salary: 100k-130k monthlyWork schedule: Night-Shift Schedule US-HoursWork set up:: Philippines (Remote or office based)Reports to: Director of Digital Engagement and PlatformsOverviewWe are seeking an experienced and proactive Senior Manager of Public Relations and External Communications...

  • Restaurant General Manager

    1 week ago

    , Bulacan, Philippines One Food Group Full time

    Job Description Overall Store Operations Lead and manage all aspects of restaurant operations, ensuring alignment with brand standards and company policies. Ensure the restaurant meets or exceeds customer satisfaction goals through high-quality service and dining experiences. Monitor and evaluate operational processes to identify and address areas for...

  • Restaurant General Manager

    7 days ago

    , Eastern Samar, Philippines One Food Group Full time

    Key Responsibilities: Overall Store Operations: Lead and manage all aspects of restaurant operations, ensuring alignment with brand standards and company policies. Ensure the restaurant meets or exceeds customer satisfaction goals through high-quality service and dining experiences. Monitor and evaluate operational processes to identify and address areas for...

  • Sales Engineer, Philippines

    3 weeks ago

    , , Philippines BlueVoyant Full time

    Sales Engineer, PhilippinesLocation: Philippines BlueVoyant is seeking a highly experienced Sales Engineer with deep experience selling managed security service offerings to enterprise organizations. In this role you will be working within the sales engineering organization supporting BlueVoyant and channel partners' sales teams.Your thorough understanding...

  • 【Philippines】Content Operation Specialist

    4 weeks ago

    , Metro Manila, Philippines Transsion Full time

    Transsion National Capital Region, Philippines We are seeking a passionate Content Operation Specialist to join our growing team. In this role, you will play a key part in shaping how users discover and enjoy movies, series, and music. You will conduct market research, engage with our user community, and deliver impactful experiences through content and...

  • 【Philippines】Content Operation Specialist

    1 week ago

    , Metro Manila, Philippines Transsion Full time

    About We are seeking a passionate Content Operation Specialist to join our growing team. In this role, you will play a key part in shaping how users discover and enjoy movies, series, and music. You will conduct market research, engage with our user community, and deliver impactful experiences through content and communication. Responsibilities Research...