IT Systems Engineer

Integration meets Innovation
At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we're on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world.

We are looking for a highly motivated
IT Systems Engineer
to join our global IT team. In this role, you'll focus on engineering IT solutions, managing internal systems, and providing support across Level 1 and Level 2 help desk requests. You'll also play a key role in automating internal processes, supporting cloud-based applications, and enhancing our security posture.
This role requires you to work during US business hours,
Monday through Friday.
What would you do, if hired?
Operational Support

• Manage and resolve Level 1, Level 2, and Level 3 IT tickets across the US, EMEA, and APAC regions, ensuring timely and effective technical support.
• Provide high-quality remote IT assistance, maintaining consistent service standards for distributed employees.
• Monitor and respond promptly to IT tickets, email inquiries, and support calls while meeting established service level expectations.
• Escalate complex or high-impact technical issues to senior IT leadership or external vendors to ensure swift resolution and minimal business disruption.
• Design and implement scalable IT solutions, including enterprise SSO expansion and automated onboarding and offboarding workflows.
• Oversee and maintain corporate IT infrastructure, enforcing strong security and compliance practices.
• Administer and support core business applications, including JIRA (JSM), JAMF, Intune, Zoom, Slack, Asana, LastPass, and Scribe, ensuring optimal performance and user satisfaction.
• Lead and contribute to system migrations, application deployments, and broader technology modernization initiatives.
• Develop and maintain internal documentation and user-facing knowledge base content to support effective IT operations.
• Collaborate with cross-functional teams to streamline workflows and enhance operational efficiency.
• Maintain accurate IT asset inventories, including laptops, monitors, peripherals, and related equipment.
• Support onboarding and offboarding processes through secure provisioning, device configuration, and deprovisioning.
• Remotely maintain and troubleshoot office infrastructure, including WiFi, network devices, printers, and conference room AV systems.
• Coordinate with vendors for equipment installations, repairs, replacements, and specialized service requests.
• Deliver high-quality, discreet, and white-glove IT support to executives and senior leadership, ensuring a seamless and reliable technology experience.

Systems and Equipment

• Support routine system updates, security patches, and backup processes to maintain platform stability and data integrity.
• Document, refine, and standardize IT processes and operating procedures to improve consistency, efficiency, and compliance.
• Administer user access and permissions across key SaaS platforms, including Google Workspace, Slack, Zoom, Jira, and LastPass.
• Help maintain and enforce security controls such as MFA, endpoint compliance, encryption policies, and related protective configurations.

Security and Compliance

• Follow Celigo's IT security standards when managing devices, credentials, and sensitive systems to ensure consistent enforcement of organizational controls.
• Support compliance initiatives, including device inventory accuracy, periodic access reviews, and audit readiness activities.
• Promote security best practices across the organization to strengthen awareness and reinforce a culture of proactive, secure IT behavior.

Documentation and Knowledge Base

• Ensure internal and customer facing knowledge base content remains accurate, comprehensive, and optimized for usability and self service.
• Identify and remove outdated materials while improving structure, layout, and taxonomy to enhance discoverability and navigation.
• Collaborate with cross functional stakeholders to ensure documentation reflects current policies, workflows, and system changes.
• Develop and enhance troubleshooting guides, technical documentation, and IT support articles to accelerate issue resolution and improve user autonomy.

Who are we looking for?
Skills & Abilities

• Demonstrates a strong service-oriented mindset that is friendly, patient, proactive, and focused on exceptional user experience.
• Possesses advanced troubleshooting and analytical capabilities with the ability to diagnose and resolve complex issues efficiently.
• Communicates clearly and professionally with both technical and non-technical audiences, adapting tone and detail as needed.
• Exercises discretion, reliability, and strong judgment when supporting executives or handling sensitive information.
• Maintains calm under pressure and effectively prioritizes tasks in demanding or fast-paced environments.
• Highly organized, self-motivated, and collaborative, contributing positively to team workflows and cross-functional initiatives.
• Learns quickly and independently, leveraging research and critical thinking to resolve unfamiliar issues and expand technical expertise.

Education & Experience

• Associate degree or vocational training in IT, or equivalent professional experience.
• Extensive experience with Google Workspace, Microsoft 365, Slack, Zoom, and Jira JSM.
• Proficient with Windows and macOS environments.
• Strong understanding of networking fundamentals.
• Hands-on experience with hardware installation, maintenance, and troubleshooting.
• Advanced knowledge of content and knowledge management systems such as Confluence.
• Ability to lift up to 50 lbs as needed.
• Preferred certifications include Jira (JSM), CompTIA A+, Google IT Support, Intune, JAMF, or similar credentials.
• Previous experience supporting executives or working in a fast-paced SaaS environment is preferred.

Celigo is proud to be

• A 2025 Gartner Customers' Choice for iPaaS. The only vendor to receive this award.
• Celigo is a Visionary in the Gartner Magic Quadrant for iPaaS for the second consecutive year
• Celigo is ranked #1 iPaaS on G2 for multiple quarters and named a Leader in both B2B/EDI and API Management.
• Celigo is a leading intelligent automation platform that puts the power of automation in the hands of every team, unifying workflows from the predictable to the fully agentic in a single platform.

Here, You'll Experience

• Remote-first culture, built on trust, collaboration, and transparency
• A high-growth, inclusive work environment where innovation thrives and ideas are implemented
• Lightspeed learning opportunities to keep you at the leading edge of your field
• Exceptional coworkers who challenge and inspire you daily

• Competitive compensation and benefits, including:

• Ten days of vacation (starting year one)

• Parental leave and a generous benefits package
• Monthly tech stipend
• Recognition and career development opportunities

Diversity, Equity, Inclusion, and Accessibility
As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.

Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.