Forecasting and Capacity Analyst

3 days ago

Pasay, National Capital Region, Philippines Entain Full time

Company Description
Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

Job Description
As a Forecasting and Capacity Analyst - BetMGM you will be responsible for ensuring proper capacity planning is done across appropriate channels and skills, with all proper training classes planned, and overall operations balanced.

Reporting to the
Sr. Capacity Planning Supervisor
you will be part of the Support Service Team, who will make decisions and resolve issues to meet business objectives and work through additional project work as needed to assist with the overall WFM team goals.
What You Will Do

  • Use combinations of historical information, available technology, industry knowledge, and experience to work with your team to build accurate long and short-term forecasts in a multi-location omni channel environment.
  • Partner with Scheduling team to ensure they are aware of any long-term/short-term changes that might impact arrival patterns that would require schedule adjustments to balance the operations.
  • Identify and recommend opportunities for process improvement and risk control development
  • Act as a Workforce Subject Matter Expert for WFM tools and tools that could impact the day-to-day activities of WFM in collaboration with teams on any type of technology implementation or changes.

Qualifications

  • +1 year WFM experience required in some capacity
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Ability to present information, findings, and training to groups of various size including senior management teams
  • Knowledge and understanding of workforce management software packages including NICE (preferred) / Verint WFM, etc
  • Proficient in using Microsoft Office software products.
  • Knowledge on BI tools such as SQL, Python, Snowflake, Teradata is an advantage

Additional Information
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

  • A regular bonus
  • Healthcare support
  • A stake in our success through our ShareSave scheme
  • Great development opportunities
  • Wellbeing support, and so much more.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

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